POLICIES AND PROCEDURES
MONAT Global UK LTD
Effective 1st November 2022
1.1 - POLICIES AND PROCEDURES AND COMPENSATION PLAN INCORPORATED INTO MARKET PARTNER AGREEMENT
The Policies and Procedures, in their present form and as amended from time to time at the sole discretion of MONAT Global UK Ltd (“MONAT” or the “Company”), are incorporated into, and form an integral part of, the MONAT Market Partner Agreement. Throughout these Policies and Procedures, when the term “Agreement” is used, it collectively refers to the MONAT Market Partner Agreement, these Policies and Procedures, the MONAT Compensation Plan, and the MONAT Business Entity Registration Form (if applicable). These documents are incorporated by reference into the Agreement (all in their current form and as amended by MONAT from time to time). Market Partners have the responsibility to read, understand, adhere to and ensure that they are aware of and operating under the most current version of these Policies and Procedures. When sponsoring or enrolling a new Market Partner, it is the responsibility of the sponsoring Market Partner to ensure that the applicant is provided with, or has online access to, the then-current version of these Policies and Procedures and the MONAT Compensation Plan prior to execution of the Market Partner Agreement.
1.2 - POSE OF POLICIES AND PROCEDURES
MONAT is a direct sales company that markets its products through Independent Market Partners (“Market Partner” or “Market Partners”). It is important to understand that your success and the success of your fellow Market Partners depends on the integrity of the individuals who market our products. To clearly define the relationship that exists between Market Partners and MONAT, and to explicitly set a standard for acceptable business conduct, MONAT has established the Agreement.
MONAT Market Partners are required to comply with all of the Policies and Procedures, which MONAT may amend from time to time at its sole discretion, as well as all applicable laws governing their MONAT business and their conduct. Because you may be unfamiliar with many of these standards of practice, it is very important that you read and abide by these Policies and Procedures. Please review the information in these Policies and Procedures carefully as they explain and govern your relationship, as an independent self-employed contractor, with the Company. If you have any questions regarding any policy or rule, do not hesitate to seek an answer from your Sponsor or from MONAT.
1.3 - CHANGES TO THE AGREEMENT
Because laws periodically change, and because our business environment evolves so rapidly, MONAT reserves the right to amend the Agreement and its prices in its sole and absolute discretion. By signing the Market Partner Agreement, and joining MONAT as a Market Partner, and in consideration of accepting commissions, bonuses and awards from MONAT, a Market Partner agrees to abide by the most current version of these Policies and Procedures as they are amended by MONAT from time to time in its sole discretion. Amendments shall be effective thirty (30) days after publication of a notice that Policies and Procedures have been amended, except that any amendments to a Market Partner’s financial obligations shall be effective sixty (60) days after publication of the notice. Amendments shall not apply retrospectively to any conduct that occurred prior to the effective date of the amendment. MONAT shall provide or make available to all Market Partners a complete copy of the amended Policies and Procedures by one or more of the following methods: (1) posting on the Company’s official web site; (2) electronic mail (e-mail); (3) posting in the Market Partner’s back office; (4) inclusion in Company periodicals; or (5) special mailings. By continuing to operate a Market Partner’s MONAT business or by accepting commissions, bonuses or awards from MONAT, the Market Partner thereby acknowledges the revised Policies and Procedures and agrees to abide by them.
1.4 - DELAYS
MONAT shall not be responsible for delays or failure in performance of its obligations when performance is made commercially impracticable due to circumstances beyond its reasonable control. This includes, without limitation, strikes, labour difficulties, riot, war, fire, death, curtailment of a source of supply, or government decrees or orders.
1.5 - POLICIES AND PROVISIONS SEVERABLE
If any provision of the Agreement, in its current form or as may be amended, is found to be invalid or unenforceable for any reason, only the invalid portion(s) of the provision shall be severed, and the remaining provisions shall remain in full force and effect. The severed provision, or portion thereof, shall be reformed to reflect the purpose of the provision as closely as possible.
1.6 - WAIVER
The Company never gives up its right to insist on compliance with the Agreement and with the applicable laws governing the conduct of a business. No failure of MONAT to exercise any right or power under the Agreement or to insist upon strict compliance by a Market Partner with any obligation or provision of the Agreement, and no custom or practice of the parties at variance with the terms of the Agreement, shall constitute a waiver of MONAT’s right to demand exact compliance with the Agreement. Waiver by MONAT can be affected only in writing by an authorised officer of the Company. MONAT’s waiver of any particular breach by a Market Partner, or MONAT’s waiver of any particular provision of the Market Partner Agreement including these Policies and Procedures, shall not affect or impair MONAT’s rights with respect to any subsequent breach, nor shall it affect in any way the rights or obligations of any other Market Partner. Nor shall any delay or omission by MONAT to exercise any right arising from a breach affect or impair MONAT’s rights as to that or any subsequent breach.
The existence of any claim or cause of action of a Market Partner against MONAT shall not constitute a defence to MONAT’s enforcement of any provision of the Agreement.
SECTION 2 – BECOMING A MARKET PARTNER
2.1 - REQUIREMENTS TO BE A MARKET PARTNER
To be a MONAT Market Partner, each applicant must:
- a)Be at least 18 years old;
- b)Reside in the United Kingdom or any country that MONAT has officially announced is open for business;
- c)Purchase a MONAT Starter Kit (please note that return of the Starter Kit automatically terminates the Agreement);
- d)Submit a properly completed Market Partner Application and Agreement to MONAT either in hard copy or online format;
- e)Provide a valid physical address not associated with any other MONAT Market Partner’s account. Non-physical addresses, including P.O. boxes, private mailboxes and accounts, and other forms of non-physical addresses, are not accepted and will prevent payment of commissions;
- f)Provide a valid unique email address not associated with any other MONAT Market Partner’s account;
- g)Provide a valid unique credit card not associated with any other MONAT Market Partner’s account;
- h)Not be in prison or otherwise confined to a correctional institution;
- i)Not have been convicted of a felony (a crime punishable by a term of imprisonment of 1 year or more) which is not yet a ‘spent’ conviction under the Rehabilitation of Offenders Act;
- j)Not be a current employee, officer or director of MONAT or any subsidiary company, or the spouse or registered domestic partner of the foregoing;
- k)Permitted to run a business in the United Kingdom.
2.2 - BUSINESS KITS AND PRODUCT PURCHASES
Except for the purchase of a MONAT Starter Kit (which may not exceed the cost of £200), no person is required to purchase MONAT products, services or sales aids, or to pay any charge or fee to become a Market Partner. To familiarise new Market Partners with MONAT products, services, sales techniques, sales aids, and other matters, the Company requires that they purchase a Starter Kit. Additionally, Market Partners may not, at the time of sign-up or, within the first seven days, commit to pay more than £200 (including the cost of a Starter Kit). MONAT will repurchase resalable Starter Kits from any Market Partner who terminates his or her Market Partner Agreement pursuant to the terms of Section 7.
2.3 - MARKET PARTNER BENEFITS
The benefits of being a Market Partner include the right to:
- a)Market MONAT products and profit from sales made by the Company to Customers introduced by the Market Partner
- b)Receive retail rebates/commissions on purchases by Customers;
- c)Participate in the MONAT Compensation Plan (receive bonuses and commissions, if eligible);
- d)Introduce VIP Customers to MONAT;
- e)Sponsor other individuals as Market Partners into the MONAT business and thereby build a Marketing Organisation and progress through the MONAT Compensation Plan;
- f)Receive periodic MONAT literature and other MONAT communications;
- g)Participate in MONAT-sponsored support, service, training, motivation and recognition functions, upon payment of appropriate charges, if applicable; and
- h)Participate in promotional and incentive contests and programmes sponsored by MONAT for its Market Partners.
2.4 - TERM AND RENEWAL OF THE AGREEMENT
The term of the Market Partner Agreement is one year from the date of its acceptance by MONAT (subject to prior termination pursuant to Section 10). Market Partners may renew their Market Partner Agreement each year by paying an annual renewal fee of £40 (including VAT), on or up to 30 days before the anniversary date of their Market Partner Agreement. If the renewal fee is not paid by the Market Partner’s anniversary date or 30 days thereafter, the Market Partner’s account will become suspended for 15 days (the “Suspension Period”). During the Suspension Period, the Market Partner may reinstate their Market Partner account for a fee of £80 (including VAT) If the Market Partner account is not reinstated by the end of the 15-day Suspension Period, the Market Partner’s account will be terminated along with the Market Partner Agreement. Once the Market Partner Agreement is cancelled, the Market Partner’s account will then be terminated; their down line will “roll up” to the up line and will not be replaced. The terminated Market Partner will need to wait six months before enrolling again.
SECTION 3 – OPERATING A MONAT BUSINESS
3.1 - ADHERENCE TO THE MONAT POLICIES AND PROCEDURES
Market Partners shall not offer the MONAT opportunity through, or in combination with, any other system, programme, sales tool, or method of marketing other than that specifically set forth in official MONAT literature. Market Partners shall not require or encourage other current or prospective Market Partners or VIP Customers to participate in MONAT in any manner that varies from the programme as set forth in official MONAT literature. Market Partners shall not require or encourage other current or prospective Market Partners or VIP Customers to execute any agreement or contract other than official MONAT agreements and contracts to become a MONAT Market Partner or VIP Customer. Similarly, Market Partners shall not require or encourage other current or prospective Market Partners to make any purchase from, or payment to any individual or other entity to participate in the MONAT Compensation Plan other than those purchases or payments identified as recommended or required in official MONAT literature.
3.2 - ADVERTISING
3.2.1 - GENERAL
All Market Partners shall safeguard and promote the good reputation of MONAT and its products. The marketing and promotion of MONAT, the MONAT opportunity, the Compensation Plan, and MONAT products shall be consistent with the public interest, and must avoid all discourteous, deceptive, misleading, unethical or immoral conduct or practices. Market Partners must comply with MONAT’s Brand Mark Guidelines; they can download a copy from the Resource Library in their Back Office.
To promote both the products and the tremendous opportunity that MONAT offers, Market Partners must use the sales aids and support materials produced by MONAT, which are available for purchase through their Back Office. The rationale behind this requirement is simple: MONAT has carefully designed its products, product labels, Compensation Plan, and promotional materials to ensure that each aspect of MONAT is fair, truthful, substantiated, and complies with the relevant legal requirements laws. If MONAT Market Partners were allowed to develop their own sales aids and promotional materials, notwithstanding their integrity and good intentions, the likelihood that they would unintentionally violate any number of statutes or regulations affecting a MONAT business is almost certain. These violations, although they may be relatively few, would jeopardise the MONAT opportunity for all Market Partners.
Accordingly, Market Partners must not produce their own literature, advertisements, sales aids, business tools, promotional materials, or Internet web pages. Nor may Market Partners use any literature, advertisements, sales aids, business tools, promotional materials, or Internet web pages obtained from any source other than the Company. Market Partners may download and obtain approved promotional materials through the Back Office.
3.2.2 - SOCIAL MEDIA
A. In addition to meeting all other requirements specified in these Policies and Procedures, should a Market Partner use any form of social media, the Market Partner agrees to each of the following:
- 1.No product sales or enrolments may occur on any social media site. To generate sales, a social media site must link only to the Market Partner’s MONAT Replicated Website.
- 3.A Market Partner may not use any social media site on which they discuss or promote, or have discussed or promoted, the MONAT business or MONAT’s products to directly or indirectly, solicit MONAT Market Partners for another direct selling or network marketing program (collectively, “direct selling”). In furtherance of this provision, a Market Partner shall not take any action that may reasonably be foreseen to result in drawing an inquiry from other Market Partners relating to the Market Partner’s other direct selling business activities. Violation of this provision shall constitute a violation of the non-solicitation provision in Section 3.10 below. This provision applies during the term of this Agreement and for a period of 12 calendar months thereafter.
- 4.Market Partners must clearly identify themselves as Independent MONAT Market Partners along with a link to their MONAT Replicated Website. Market Partners may use the Independent MONAT Market Partner logo in social networking profiles. The independent logo is available in the Back Office under Resource Library.
- 5.Market Partners may not take any action or create any profile to intended to or which would have the effect of confusing a reasonable person into believing that they have landed on an official Corporate social media page, including but not limited to using the MONAT logo or anything similar in their profile photo or banner.
If a Market Partner creates a business profile page on any social media site that promotes or relates to MONAT, its products, or opportunity, the business profile page must relate exclusively to the Market Partner’s MONAT business and MONAT products. If the Market Partner’s MONAT business is cancelled for any reason or if the Market Partner becomes inactive, the Market Partner must deactivate the business profile page.
B. Testimonials and “Before and After” Photos
All testimonials and “before and after” photos must be truthful, transparent, supported and consistent with current MONAT product claims. To post “before and after” photos, Market Partners must do the following:
- a)Identify the person and identify whether the person is a relative or immediate household member of any MONAT Market Partner;
- b)Share their genuine results;
- c)Clearly and conspicuously disclose how often and how long the MONAT products were used, (unless otherwise directed by Corporate materials) and whether any other products or treatments contributed to the results;
- d)Clearly and conspicuously disclose the name of the MONAT product(s) used;
- e)The “before and after” photos must be taken under the same conditions and touch- ups and photo editing are not permitted;
- f)The subject must be recognisable as the same person in each photo;
- g)For skin care results makeup may be used as long as it does not alter the impact of the results;
- h)Market Partners may not use “stock” photos to advertise, sell, or offer to sell MONAT Products; and
- i)Market Partners must be able to defend the origin and appearance of all posts.
C. Social Media Monitoring
To ensure adherence to MONAT’s Social Media policy as well as other MONAT policies, MONAT both manually reviews, as well as utilises third party monitoring software to review, Market Partner social media pages including but not limited to, posts, reels, stories (both permanent and temporary) and/or videos. This review is done to ensure that Market Partners are making claims that are truthful, substantiated and approved. MONAT encourages Market Partners to keep record of any content, including but not limited to stories, that are posted on their social media pages. When necessary, MONAT will take appropriate action to ensure Market Partners are posting on social media in a compliant manner.
3.2.3 - ONLINE CONDUCT
A. NO INDEPENDENT WEBSITES
No Market Partner may independently design a website that uses the names, logos, or product descriptions of MONAT or otherwise promotes (directly or indirectly) MONAT products or the MONAT opportunity. A Market Partner shall not use “blind” ads on the Internet that make product or income claims which are ultimately associated with MONAT products, the MONAT opportunity, or the MONAT Compensation Plan. The use of any other Internet website or web page (including without limitation auction sites such as eBay) in any way to promote the sale of MONAT products, the MONAT opportunity, or the Compensation Plan is a breach of these Policies and Procedures and may result in any of the disciplinary sanctions set forth in Section 8.1.
B. REPLICATED WEBSITES
If Market Partners wish to use an Internet web page to promote their business, they may do so through the Company’s replicated website programme only. This programme permits Market Partners to advertise on the Internet and can be personalised with the Market Partner’s message and the Market Partner’s contact information. These websites seamlessly linked directly to the official MONAT website giving the Market Partner a professional and Company-approved presence on the Internet.
There is no additional charge for the Replicated Website. Market Partners are solely responsible and liable for the content they add to their Replicated Websites and must regularly review the content to ensure it is accurate and relevant.
Market Partners may not alter the branding, artwork, look, or feel of their Replicated Websites, and may not use their Replicated Websites to promote, market or sell non-MONAT products, services or business opportunities. Specifically, a Market Partner may not alter the look (placement, sizing etc.) or functionality of the following:
- The MONAT Independent Market Partner Logo
- The Market Partner’s Name
- MONAT Corporate Website Redirect Buttonn
- Artwork, logos, or graphics
- Original text.
Because Replicated Websites reside on the myMONAT.com domain, MONAT reserves the right to receive analytics and information regarding the usage of your Replicated Website.
By default, a Market Partner’s MONAT Replicated Website URL is www.myMONAT.com/﹤Market Partner ID#﹥. The Market Partner must change this default ID and choose a uniquely identifiable website name that cannot:
- Be confused with other portions of the MONAT corporate website;
- Confuse a reasonable person into thinking they have landed on a MONAT corporate page;
- Be confused with any MONAT name;
- Contain any discourteous, misleading, or off-colour words or phrases that may damage MONAT’s image.
Market Partners may not monetise their Replicated Websites through affiliate programmes, adSense or similar programmes.
C. DOMAIN NAMES AND EMAIL ADDRESSES
Market Partners may not use or attempt to register any of MONAT’s trade names, trademarks, service names, service marks, product names, the Company’s name, or any derivative thereof, for any Internet domain name. Nor may Market Partners incorporate or attempt to incorporate any of the Company’s trade names, trademarks, service names, service marks, product names, the Company’s name, or any derivative thereof, into any email address except in manner approved by the company.
MWhen directing web traffic to a MONAT Replicated Website it must be evident from a combination of the link and the surrounding context that the link will be connecting to the site of an independent MONAT Market Partner. Attempts to mislead web traffic into believing they are going to a MONAT corporate site, when in fact they land at a Market Partner’s Replicated Website, will not be allowed. The determination as to what is misleading to a reasonable reader or user of the site will be determined by MONAT in its sole discretion.
E. Online Classifieds
Market Partners may not use online classifieds (including Craigslist) to list, sell or retail specific MONAT products or product bundles. Market Partners may use online classifieds (including Craigslist) for prospecting, recruiting, sponsoring and informing the public about the MONAT business opportunity, provided that MONAT-approved templates/images are used. These templates will identify the Market Partner as an Independent MONAT Market Partner. If a link or URL is provided, it must link to the Market Partner’s Replicated Website.
F. eBay / Online Auctions
MONAT products may not be listed on eBay or other online auctions, nor may Market Partners enlist or knowingly allow a third party to sell MONAT products on eBay or other online auction.
G. Buy and Sell Sites
All Market Partners wishing to use any online marketing or sales channels must meet MONAT’s quality standards including ensuring consumer protection is protected. MONAT prohibits the listing or selling of MONAT products on buy and sell sites such as Amazon, eBay, Facebook Groups, and other buy/trade/swap pages or social media platforms. The retailing of any MONAT products through these sites or platforms is a serious violation and will result in sanctions up to and including the suspension or termination of your MONAT account. MONAT does permit the use of these forums to help promote and advertise an Independent Market Partner’s availability, the MONAT opportunity and MONAT products. (Please refer to 3.6.2 – Product Claims and 3.6.3 - Income Claims for further guidance.)
H. Banner Advertising
Market Partners may place banner advertisements on a website provided the Market Partner uses MONAT-approved templates and images. All banner advertisements must link to a Market Partner’s Replicated Website. Market Partners may not use blind ads (ads that do not disclose the identity of the Company) or web pages that make product or income claims that are ultimately associated with MONAT products or the MONAT opportunity.
I. Spam Linking
Spam linking is defined as multiple consecutive submissions of the same or similar content into blogs, wikis, guest books, websites or other publicly accessible online discussion boards or forums and is not allowed. This includes blog spamming, blog comment spamming and/ or spamdexing. Any comments that a Market Partner makes on blogs, forums, guest books etc. must be unique, informative and relevant.
J. Video, Audio and Digital Media
Market Partners may upload, submit or publish MONAT-related video, audio or photo content that they develop and create to advertise or promote MONAT products and the opportunity. Market Partners must ensure that any claims made about MONAT products or the opportunity are in compliance with MONAT Policies and Procedures. All material must align with MONAT values, contribute to the MONAT community and greater good. Market Partners must clearly identify themselves as an Independent MONAT Market Partner in the content itself and in the content description tag, must comply with all copyright/legal requirements, and must state that they are solely responsible for the content.
K. Sponsored Links / Pay-Per-Click (PPC) Ads
Sponsored links or pay-per-click ads (PPC) are not acceptable. The destination URL must be to the sponsoring Market Partner’s Replicated Website. The display URL must also be to the sponsoring Market Partner’s Replicated Website and must not portray any URL that could lead the user to believe they are being directed to a MONAT Corporate site or be inappropriate or misleading in any way.
L. Enticements for Enrollment
MONAT does not condone the use of any publicly shared enticements as a means of encouraging or enticing enrolment in MONAT. Such unacceptable enticements include money, free or reduced product, special training, raffles, giveaways, buy-outs, and other similar forms of enticements. Any publicly shared social media posts, announcements or give-a-ways are unacceptable and an attempt to “buy the business” and are not condoned by MONAT or its Field Leaders.
MONAT allows personally negotiated offers (such as offering product samples) between a Market Partner and personal prospects. MONAT also allows incentives offered by a Market Partner to a member of that Market Partner’s team as a deserved award for sales or recognition. This enticement policy applies to both attempted enticements of Market Partners and VIP Customers.
M. GIVEAWAYS AND PROMOTIONS
MONAT allows giveaways and promotions when conducted privately with existing team members when based on the sale of MONAT products to end consumers. The Market Partner is responsible for abiding by all applicable laws. We strongly recommend that any Market Partner that chooses to run a giveaway or promotion obtains appropriate legal and tax advice to ensure compliance with laws and tax reporting requirements. The Market Partner must state that the giveaway or contest is not sponsored or endorsed by MONAT.
3.2.4 - TELEPHONE DIRECTORY LISTINGS AND TELEPHONE ANSWERING
Market Partners may list themselves as an “Independent MONAT Market Partner” in the white or yellow pages of the telephone directory, or with online directories, under their own name. No Market Partner may place telephone or online directory display ads using MONAT’s name or logo. Market Partners may not answer the telephone by saying “MONAT”, “MONAT Incorporated”, or in any other manner that would lead the caller to believe that they have reached the corporate offices of MONAT. A Market Partner may use the phrase “Independent MONAT Market Partner” in telephone greetings or on an answering machine or voicemail system to clearly separate the Market Partner’s independent MONAT business from MONAT.
If Market Partners wish to post their name in a telephone or online directory, it must be listed in the following format:
Market Partner’s Name
Independent MONAT Market Partner
3.2.5 - TRADEMARKS AND COPYRIGHTS
The name of MONAT and other names as may be adopted by MONAT are proprietary trade names, trademarks and service marks of MONAT (collectively “marks”). As such, these marks are of great value to MONAT and are supplied to Market Partners for their use only in an expressly authorised manner. MONAT will not allow the use of its trade names, trademarks, designs, or symbols by any person, including MONAT Market Partners, without its prior, written permission. As an independent Market Partner, you may use the MONAT name in the following manner
Market Partner's Name
Independent MONAT Market Partner
Example: Alice Smith
Independent MONAT Market Partner
The content of all Company sponsored events is copyrighted material. Market Partners may not produce for sale or distribution any recorded Company events and speeches without written permission from MONAT; nor may Market Partners reproduce for sale or for personal use any recording of Company produced audio or video tape presentations.
Market Partners may create team branded gear to gift to team members. Items may not be sold for profit or be promoted at MONAT events. The approved MONAT logos are found on the back office. MONAT reserves the right to require Market Partners to cease distribution of any item with the name MONAT on it if deemed inappropriate, at MONAT’s sole discretion.
3.2.6 - MEDIA AND MEDIA INQUIRIES
Market Partners must not attempt to respond to media inquiries regarding MONAT, its products or their independent MONAT business. All inquiries by any type of media must be immediately referred to the MONAT Head Office. This policy is designed to assure that accurate and consistent information is provided to the public as well as a proper public image.
3.2.7. - TELEVISION AND RADIO ADVERTISING
Market Partners must not utilise radio or television media for the advertising, distribution or promotion of MONAT products or opportunity without the express written consent of MONAT. In the event that MONAT does grant permission for the use of such media, MONAT must have final authority on every stage of the productions process with full rights to all recordings.
3.2.8 - UNSOLICITED EMAIL
MONAT does not permit Market Partners to send unsolicited marketing emails unless such emails strictly comply with applicable laws and regulations. Any email sent by a Market Partner that promotes MONAT, the MONAT opportunity, or MONAT products must comply with the following:
- a)The Market Partner must hold the recipient’s consent to receive marketing emails.
- b)There must be a functioning return email address to the sender.
- c)There must be a notice in the email that advises the recipient that they may reply to the email, via the functioning return email address, to request that future email solicitations or correspondence not be sent (a functioning “opt-out” notice).
- d)The email must include the Market Partner’s physical mailing address.
- e)The email must clearly and conspicuously disclose that the message is an advertisement or solicitation.
- f)The use of deceptive subject lines and/or false header information is prohibited.
- g)All opt-out requests, whether received by email or regular mail, must be honoured. If a Market Partner receives an opt-out request from a recipient of an email, the Market Partner must forward a copy of the opt-out request to the Company.
MONAT may periodically send marketing emails on behalf of Market Partners to recipients who have provided relevant consents to Market Partner. By entering into the Market Partner Agreement, Market Partner agrees that the Company may send such emails and that the Market Partner’s physical and email addresses will be included in such emails as outlined above. Market Partners shall honour opt-out requests generated because of such emails sent by the Company.
3.2.9 - UNSOLICITED FAXES
Except as provided in this section, Market Partners may not use or transmit unsolicited faxes or use an automatic telephone dialling system in connection with the operation of their MONAT businesses. The term “unsolicited faxes” means the transmission via fax of any material or information advertising or promoting MONAT, its products, the Compensation Plan or any other aspect of the company, which is transmitted to any person, except that any person with whom the Market Partner has an established business or personal relationship. The term “established business or personal relationship” means a prior or existing relationship formed by a voluntary two-way communication between a Market Partner and a person, on the basis of: (a) an inquiry, application, purchase or transaction by the person regarding products offered by such Market Partner; or (b) a personal or familial relationship, which relationship has not been previously terminated by either party. The term “automatic telephone dialling system” means equipment which has the capacity to: (a) store or produce telephone numbers to be called, using a random or sequential number generator; and (b) to dial such numbers.
3.3 - BONUS BUYING PROHIBITED
Bonus buying is strictly prohibited. “Bonus buying” includes: (a) the enrolment of individuals or entities without the knowledge, or execution of an Independent Market Partner Application and Agreement by such individuals or entities; (b) the fraudulent enrolment of an individual or entity as a Market Partner; (c) “stacking” which is the specific placement of an individual VIP customer or Market Partner under a person within one’s downline, other than the person who introduced them to MONAT, in order to qualify yourself or others for rank advancements, incentives, prizes, commissions or bonuses; (d) the enrolment or attempted enrolment of non-existent individuals or entities as Market Partners; (e) purchasing MONAT products on behalf of another Market Partner or under another Market Partner’s I.D. number, to qualify for commissions or bonuses; (f) purchasing excessive amounts of MONAT products that cannot reasonably be used or resold in a month; and (g) any other mechanism or artifice to qualify for rank advancement, incentives, prizes, commissions or bonuses that are not driven by bona fide product purchases by end consumers.
3.4 - BUSINESS ENTITIES
A company (Ltd) or partnership (collectively referred to in this section as a “Business Entity”) may apply to be a MONAT Market Partner by submitting a properly completed Market Partner Application and Agreement and a properly completed Business Entity Registration Form, which can be downloaded from the Back Office. If a Market Partner enrols online, the Entity Documents and Business Entity Registration Form must be submitted to MONAT within 30 days of the online enrolment (if not received within the 30-day period, the Market Partner Agreement shall automatically terminate). The Business Entity Registration Form must be signed by all of the shareholders or partners. The Business Entity and its shareholders or partners, or other parties with any ownership interest in, or management responsibilities for, the Business Entity (collectively “Affiliated Parties”) are individually, jointly and severally liable for any indebtedness to MONAT, compliance with the MONAT Policies and Procedures, compliance with the Market Partner Agreement, and all other obligations to MONAT hereunder.
To prevent the circumvention of Section 3.28 (which prohibits the sale, transfer, or assignment of a MONAT business without MONAT’s written authorisation), additional partners, shareholders, members or other Affiliated Parties may be added to a Business Entity only upon the written approval of the Company. If a partner, shareholder, member or other Affiliated Party is added without the Company’s approval, the Market Partner Agreement may be cancelled at the Company’s discretion. There is a £50 fee for each change requested, which must be included with the written request and completed Market Partner Application and Agreement. MONAT may, at its discretion, require satisfactory evidence of the interest of the Affiliated Party in the Market Partner before implementing any changes to a MONAT business. Please allow thirty (30) days after the receipt of the request by MONAT for processing. Note that the changes permitted within the scope of this section do not include a change of sponsorship. Changes of sponsorship are addressed at Section 3.5 below.
3.4.1 - CHANGES TO A BUSINESS ENTITY
Market Partners may change their status under the same Sponsor from an individual to a Business Entity or from one type of Business Entity to another. There is £50 fee for each change requested, which must be included with the written request and the completed Market Partner Application and Agreement and Business Entity Registration Form. Such change requests must be submitted prior to 1st December to become effective on 1st January of the following year. In addition, Market Partners operating their MONAT businesses utilising a Business Entity must notify MONAT of the addition or removal of any officers, directors, shareholders, managers, members or other Affiliated Parties of the Business Entity.
3.5 - CHANGE OF SPONSOR
To protect the integrity of all Market Partner organisations and safeguard the hard work of all Market Partners, MONAT strongly discourages changes in sponsorship. Maintaining the integrity of sponsorship is critical to the success of every Market Partner and to MONAT. Therefore, the transfer of a MONAT business from one sponsor to another is not permitted except when a mistake is made in choosing the correct Sponsor while completing the MONAT online applications.
Errors must be reported during the initial thirty (30) day period immediately following the date that a Market Partner or VIP Customer first joins MONAT. Sponsor changes are not permitted after such initial thirty (30) day period. To request a Sponsor change, a Market Partner must contact Customer Service to initiate the request. All Sponsor correction requests are subject to approval not only by the Company, but also by the current Sponsor and new Sponsor.
*In certain circumstances, MONAT may use its discretion to assign a Sponsor that may be in the best interest of the MONAT business, or the business of the Market Partners involved.
3.5.1 - CANCELLATION AND RE-APPLICATION
Market Partners may legitimately change organisations by voluntarily terminating their MONAT Market Partner Agreement in writing and remaining inactive (i.e., no purchases of MONAT products for resale, no sales of MONAT products, no sponsoring, no attendance at any MONAT functions, and no participation in any other form of Market Partner activity, or operation of any other MONAT business) for six (6) full months. Spouses and other members of the Market Partner’s household may not enrol during this six-month period. The purchase of a new Starter Kit is required upon re-enrolment. Following the six-month period of inactivity, the former Market Partner may reapply under their previous or a new Sponsor, however, the former Market Partner’s Marketing Organisation will remain in the original line of sponsorship.
3.5.2 - NON-CIRCUMVENTION; WAIVER OF CLAIMS
In the event a Market Partner circumvents the above policies regarding change of Sponsor and changes to a Business Entity or a member of the Market Partner’s household enrols prior to the end of the six-month period, and another downline organisation has been developed in the second business developed by a Market Partner, MONAT reserves the sole and exclusive right to determine the final disposition of the downline organisation. Resolving conflicts over the proper placement of a downline that has developed under an organisation that has improperly switched sponsors is often extremely difficult. Therefore, MARKET PARTNERS WAIVE ANY AND ALL CLAIMS AGAINST MONAT, ITS OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AND AGENTS THAT RELATE TO OR ARISE FROM MONAT’S DECISION REGARDING THE DISPOSITION OF ANY DOWNLINE ORGANISATION THAT DEVELOPS BELOW AN ORGANISATION THAT HAS IMPROPERLY CHANGED LINES OF SPONSORSHIP.
3.6 - UNAUTHORISED CLAIMS AND ACTIONS
3.6.1 - INDEMNIFICATION
Market Partners are fully responsible for all of their verbal and written statements made regarding MONAT products and the Compensation Plan that are not expressly contained in official MONAT materials. This includes statements and representations made through all sources of communication media, whether person-to-person, in meetings, online, through social media, in print or any other means of communication. Market Partners agree to indemnify MONAT and its directors, officers, employees, and agents, and hold them harmless from any and all liability including judgments, civil penalties, refunds, legal costs, court costs or lost business incurred by MONAT as a result of the Market Partner’s unauthorised representations or actions. This provision shall survive the termination of the Market Partner Agreement.
3.6.2 - PRODUCT CLAIMS
No claims as to the beneficial properties of any products offered by MONAT may be made except those contained in official MONAT literature. In particular, Market Partners may not make claims that MONAT products are useful in the cure, treatment, diagnosis, mitigation or prevention of any diseases. Such statements can be perceived as medicinal claims. Not only are such claims in violation of the Market Partner Agreement, but they are also unlawful: MONAT products are not medicinal products, and no medicinal claims of any nature may be made in relation to MONAT products.
3.6.2. A - PRODUCT COMPARISONS
MONAT strongly encourages all of its Market Partners to promote the benefits of MONAT’s revolutionary products and its cutting-edge market opportunity. Market Partners may not make product comparisons against the products of other companies, except as specifically set forth in official MONAT marketing materials. Any other product comparisons made by a Market Partner are prohibited and are a violation of these Policies and Procedures and may result in potential legal claims for trademark infringement and defamation against the Market Partner making such comparisons, as well claims against MONAT.
3.6.3 - INCOME CLAIMS
Market Partners may only make income or lifestyle claims that are truthful, accurate and represent what the typical Market Partner is likely to achieve.
Market Partners are also required to explain that actual earnings and sales vary from person to person depending on factors including personal skill and the time and effort dedicated to business building activities.
Market Partners, when presenting or discussing the MONAT opportunity or Compensation Plan, may not make income projections, guaranteed income statements, disclose their MONAT income (including the showing of their MONAT Payment Card records, Back-office records, bank statements, or tax records), or expressly or impliedly state or otherwise make any non-typical income or lifestyle claims. Additionally, Market Partners must not engage in any misleading, deceptive or unfair conduct and not make any false representations or exaggerated claims.
There are applicable laws and regulations that prohibit certain types of income claims and testimonials made by persons engaged in direct selling. While Market Partners may believe it beneficial to share copies of their earnings or of others, such approaches have legal consequences that can negatively impact MONAT as well as the Market Partner making the claim.
3.6.4 - COMPENSATION PLAN CLAIMS
When presenting or discussing the MONAT Compensation Plan, Market Partners must make it clear to prospective Market Partners that financial success with MONAT requires commitment, effort, and sales skill. Conversely, Market Partners must never represent that one can be successful without diligently applying themselves. Examples of misrepresentations in this area include:
- It’s a turnkey system;
- The system will do the work for you;
- Just get in and your downline will build through spill over;
- Just join and I will build your downline for you;
- The company does all the work for you;
- You don’t have to sell anything; or
- All you have to do is buy your products every month.
The above are just examples of improper representations about the Compensation Plan. It is important that Market Partners do not make these or any other representations that could lead a prospective Market Partner to believe that an individual can be successful as a MONAT Market Partner without commitment, effort, and sales skill.
3.7 - REPACKAGING AND RE-LABELING PROHIBITED
MONAT products may only be sold in their original packaging. Market Partners may not repackage, re-label, or alter the labels on MONAT products. Tampering with labels/packaging could be unlawful and may result in civil or criminal liability. Market Partners may affix a personalised sticker with the Market Partner’s personal/contact information to each product or product container, as long as this is done without removing existing labels or covering any text, graphics, or other material on the product label.
3.8 - COMMERCIAL OUTLETS
Market Partners may market MONAT products from a commercial outlet and may display MONAT products or literature in a retail or service establishment but only as outlined below.
Market Partners may market MONAT products from service establishments that are open to the public on an appointment basis and the MONAT products (or literature) are not displayed in locations that are accessible to the general public (i.e., the individual stall or reception area is acceptable but in the window is not acceptable).
Online auction and/or sales facilitation websites, including but not limited to eBay, Amazon and Craig’s List constitute Commercial Outlets, and may not be used to sell MONAT products.
3.9 - TRADE SHOWS, EXPOSITIONS AND OTHER SALES FORUMS
Market Partners may display and/or market MONAT products at trade shows and professional expositions. Before submitting a deposit to the event promoter, Market Partners must contact the MONAT UK Head Office and obtain permission in writing for conditional approval, as MONAT’s policy is to authorise only one MONAT business per event. Final approval will be granted to the first Market Partner who submits an official advertisement of the event, a copy of the contract signed by both the Market Partner and the event official and a receipt indicating that a deposit for the booth has been paid. Approval is given only for the event specified. Any request to participate in future events must again be submitted to the Market Partner Support Department at UKMonatSupport@monatglobal.com. MONAT further reserves the right to refuse authorisation to participate at any function which it does not deem a suitable forum for the promotion of its products or the MONAT opportunity. Approval will not be given for swap meets, garage sales, car boot sales, flea markets or farmer’s markets as these events are not conducive to the professional image MONAT wishes to portray.
3.10 - PARTICIPATION IN OTHER DIRECT SELLING OR COMPETING VENTURES
Market Partner Holding Rank Below Market Mentor:
MONAT Market Partners below rank of Market Mentor are free to participate in other direct selling ventures or marketing opportunities, multi-level marketing, network marketing, or relationship marketing opportunities, as long as they keep their organisations and downlines separate.
If a Market Partner or member of their immediate household, is engaged in multilevel marketing, network marketing, relationship marketing or direct sales opportunity or any business that sells competing products, it is the responsibility of the Market Partner to ensure that the MONAT business is operated entirely separate and apart from any other program in which the Market Partner participates. To this end, Market Partners shall:
- a)Not target, or share non-MONAT opportunities or products with, Market Partners, employees or Customers via any social media platforms used to promote MONAT products;
- b)Not display MONAT promotional materials, sales aids, or products with or in the same location as any non-MONAT promotional materials, sales aids, products, or services;
- c)Not offer the MONAT opportunity or products to prospective or existing Customers or Market Partners in conjunction with any non-MONAT programme, opportunity, product, or service;
- d)Not offer any non-MONAT opportunity, products, services, training, or opportunity at any MONAT-related meeting, seminar, convention, webinar, teleconference, or other function;
- e)Not transfer their business or use other names or ID numbers (including that of a spouse, relative, household member, business, or others legal entity such as a corporation or trust), to evade or circumvent the above policies; and
- f)Not display or bundle MONAT products or services in sales literature, on a website, social media or in sales meetings, with any other products or services.
Market Partner Holding Rank of Market Mentor and Above:
Market Partners who achieve, Market Mentor, Managing Market Mentor, Associate Executive Director, Executive Director, Senior Executive Director and Founders are looked to by the sales field for guidance and MONAT holds them to the highest standards. Reaching the rank of Market Mentor and above is very distinguished and provides the Market Partners access to additional MONAT confidential and trade secret information, support, and compensation. Therefore, all such individuals are prohibited from participating in any other direct selling ventures or marketing opportunities, multi-level marketing, network marketing, or relationship marketing opportunities.
During the period that a MONAT Market Partner operates an independent MONAT business and continues to receive commission or bonus payments from MONAT in connection with that independent MONAT business (the “Term of the Agreement”) Market Partners may not directly or indirectly, recruit any other MONAT Market Partner, employee or Customer for any other direct selling business.
A violation of any of the provisions in this Section 3.10, as well as Section 3.10.1, shall constitute unreasonable and unwarranted contractual interference between MONAT and its Market Partners and would cause irreparable harm on MONAT. In such event, MONAT may, at its sole discretion, impose any sanction it deems necessary or appropriate against such Market Partner or such Market Partner’s independent distributorship, or seek immediate injunctive relief without the necessity of posting a bond. Such sanction may include, without limitation, suspension of commissions and bonuses, fines, restriction from MONAT events and recognition or termination of a Market Partner’s MONAT independent distributorship.
3.10.1 - NON-SOLICITATION
Market Partners may not directly or indirectly, recruit any other Market Partner or Customer for any other direct selling business. The term “recruit” means the actual or attempted sponsorship, solicitation, enrolment, encouragement, or any effort to influence in any other way, either directly or indirectly (i.e., through a third party), another Market Partner, employee, or Customer to enrol or participate in another multilevel marketing, network marketing, relationship marketing or direct sales opportunity. This includes:
- a.)posting or messaging information about another multilevel marketing, network marketing, relationship marketing or direct sales opportunity or products on any social media site utilised by a Market Partner to promote their MONAT business* and “business” is inclusive of information shared about the products, services, or income opportunity of MONAT,
- a.1) In addition to the guidelines above, MONAT Market Partners who have achieved Director level may not post affiliate links, share, or link to any competing product on the same social media site utilised by a Market Partner to promote their MONAT business* and “business” is inclusive of information shared about the products, services, or income opportunity of MONAT,
- b.)In addition to the provisions above, Market Partners who have achieved Director level may not post affiliate links, share, or link to any competing product on the same social media site utilised by a Market Partner to promote their MONAT business* and “business” is inclusive of information shared about the products, services, or income opportunity of MONAT,
- c.)tagging any Market Partner, employee, or customer in a post on any social media site that provides information or offers to provide information about another multilevel marketing, network marketing, relationship marketing or direct sales opportunity,
- d.)communicating information or offering to provide information about another multilevel marketing, network marketing, relationship marketing or direct sales opportunity.
*In reference to a) above, deleting past MONAT content from a social media page in order to circumvent this policy is not permitted.
A Market Partner shall not take any action that may reasonably be foreseen to result in drawing an inquiry from other Market Partners relating to the Market Partner’s other direct selling, network.
Violation of Section 3.10.1 may result in the immediate termination of the violating Market Partner’s Agreement
In consideration of the benefits that MONAT provides to all Market Partners including, without limitation, websites, marketing assistance and training, commission payments and other incentives, and for the added benefits provided to higher ranking Market Partners, for a period of (i) six (6) months for all Market Partners below the rank of Market Mentor; and (ii) twelve (12) months for all Market Partners ranked Market Mentor and above, following the Term of the Agreement, Market Partners may not recruit, directly or indirectly, any MONAT Market Partners, employees or Customers for any other multilevel marketing, network marketing, relationship marketing or direct sales opportunity.
Market Partners and the Company recognise that because network marketing is conducted through networks of independent contractors located across the United Kingdom and internationally, and business is commonly conducted via the internet and telephone, an effort to narrowly limit the geographic scope of this non-solicitation provision would render it wholly ineffective. Therefore, Market Partners and MONAT agree that the non-solicitation provision set forth in this Section 3.10.1 shall apply nationwide and to all international markets in which MONAT Market Partners are located.
3.10.2 - MARKET PARTNER ACTIVITY (GENEALOGY) REPORTS—CONFIDENTIAL INFORMATION
“Confidential Information” includes, but is not limited to, Market Partner Activity Reports, the identities of MONAT VIP Customers and Market Partners, contact information of MONAT VIP Customer and Market Partners, Market Partners’ sales volume information. Confidential Information is or may be available for Market Partner access and viewing at the Back Office of each Market Partner’s replicated MONAT website. Market Partner access to such Confidential Information is password protected. All Market Partner Activity Reports and the information contained therein are confidential and constitute proprietary information and business trade secrets belonging to MONAT. Market Partner Activity Reports are provided to Market Partners in strictest confidence and are made available to Market Partners for the sole purpose of assisting Market Partners in working with their respective Marketing Organisations in the development of their MONAT businesses. Market Partners may not use any Confidential Information for any purpose other than for developing their independent MONAT businesses. Where a Market Partner participates in other direct selling or multilevel marketing ventures, the Market Partner is not eligible to have access to certain Confidential Information, including, but not limited to, Downline Genealogy Reports. Market Partners should use the Confidential Information to assist, motivate, and train their downline Market Partners, and for no other purpose. In so doing, a Market Partner may not disclose the Confidential Information to any third party, including, without limitation, his or her downline Market Partners. The Market Partner and MONAT agree that, but for this agreement of confidentiality and non-disclosure, MONAT would not provide Confidential Information (including Market Partner Activity Reports) to the Market Partner.
To protect the Confidential Information, a Market Partner shall not, on their own behalf, or on behalf of any other person, partnership, association, corporation or other entity:
- a)Directly or indirectly use or disclose any Confidential Information to any third party;
- b)Directly or indirectly disclose, to any individual, partnership, association, corporation, or other entity, the password or other access code to their Back Office;
- c)Use any Confidential Information to compete with MONAT or for any purpose other than promoting or supporting their MONAT business; or
- d)Recruit or solicit any MONAT Market Partner or VIP Customer listed on any Market Partner Activity Report or any other report in the Market Partner’s Back Office, or in any manner attempt to influence or induce any such Market Partner or VIP Customer to alter their business relationship with MONAT.
The obligation of a Market Partner to not disclose any Confidential Information shall survive cancellation or termination of the Agreement and shall remain effective and binding irrespective of whether a Market Partner’s Agreement has been terminated, or whether the Market Partner is or is not otherwise affiliated with the Company.
3.11 - TARGETING OTHER DIRECT SELLERS
MONAT does not permit Market Partners to specifically or consciously target the sales force of another direct sales company to sell MONAT products or to become Market Partners for MONAT nor does MONAT permit Market Partners’ solicitation or enticement of members of the sales force of another direct sales company to violate the terms of their contract with such other company. Should Market Partners engage in such activity, they bear the risk of being sued by the other direct sales company. If any lawsuit is brought against a Market Partner alleging engagement in inappropriate recruiting activity of its sales force or customers, or if a Market Partner agrees to any arbitration or mediation process in relation to any such claims, MONAT will not pay any of the Market Partner’s costs including any legal fees, nor will MONAT indemnify the Market Partner for any judgment, award or settlement.
3.12 - CROSS-SPONSORING
Actual or attempted cross-sponsoring is strictly prohibited. “Cross-sponsoring” or “Poaching” is defined as the enrolment of an individual or entity that already has a current Market Partner Agreement in place with MONAT or who has had such an agreement within the preceding six calendar months, within a different line of sponsorship. The use of a spouse’s or relative’s name, trade names, assumed names, corporations, partnerships, trusts, ID numbers, fictitious ID numbers or any straw-man or other artifice to circumvent this policy is prohibited. Market Partners shall not demean, discredit or defame other MONAT Market Partners in an attempt to entice another Market Partner to become part the first Market Partner’s Marketing Organisation.
If Cross-Sponsoring is discovered, it must be brought to the Company’s attention immediately. MONAT may take disciplinary action against the Market Partner that changed organisations and/ or those Market Partners who encouraged or participated in the Cross-Sponsoring. MONAT may also move all or part of the offending Market Partner’s Marketing Organisation to the original marketing Organisation if the Company deems it equitable and feasible to do so. However, MONAT is under no obligation to move the Cross-Sponsored Market Partner’s Marketing Organisation, and the ultimate disposition of the organisation remains within the sole discretion of MONAT. Market Partners waive all claims and causes of action against MONAT arising from or relating to the disposition of the Cross-Sponsored Market Partner’s Marketing Organisation.
3.13 - ERRORS OR QUESTIONS
If a Market Partner has questions about or believes any errors have been made regarding commissions, bonuses, Market Partner Activity Reports, or charges, the Market Partner must notify MONAT in writing within 30 days of the date of the purported error or incident in question. MONAT will not be responsible for any errors, omissions or problems not reported to the Company within 60 days.
3.14 - ENTAL APPROVAL, CERTIFICATION, OR ENDORSEMENT
No Government office approves or endorses any direct selling or network marketing companies or programmes. Therefore, Market Partners shall not represent or imply that MONAT or its Compensation Plan have been “approved,” “endorsed” or otherwise sanctioned by any government or agency.
Market Partners must not state or imply that MONAT’s products and ingredients are certified or approved by regulatory or government entities. Those government bodies and agencies which regulate cosmetic and food supplement products in the UK market do not approve or certify these categories of products.
3.15 - HOLDING APPLICATIONS OR ORDERS
Market Partners must not manipulate enrolments of new applicants and purchases of products. All Market Partner Applications and Agreements must be sent to MONAT within 72 hours if they have not been enrolled online. Likewise, all product orders must be submitted to MONAT within 72 hours from the time that they are placed by Customers.
3.16 - IDENTIFICATION
Upon enrolment, the Company will provide a unique Market Partner Identification Number to the Market Partner by which he or she will be identified. This number will be used to place orders, and track commissions and bonuses.
3.17 - INCOME TAXES
Each Market Partner is responsible for paying all taxes on any income generated as an Independent Market Partner.
Each Market Partner accepts sole responsibility and agrees to pay all taxes on the value of trips, prizes or awards provided by MONAT, as required by the laws in your country of residency.
MONAT cannot provide Market Partners with any personal tax advice. Market Partners should consult with their own accountant or other tax professional.
3.18 - INDEPENDENT CONTRACTOR STATUS
Market Partners are self-employed independent contractors. The agreement between MONAT and its Market Partners does not create an employer/employee relationship, partnership, or joint venture between the Company and the Market Partner. A Market Partner shall not be treated as an employee for their services or for any tax purposes. All Market Partners are responsible for paying taxes due from all remuneration earned as a Market Partner of the Company. The Market Partner has no authority (expressed or implied), to bind the Company to any obligation. Market Partners shall establish their own goals, hours, and methods of sale, so long as they comply with the terms of the Market Partner Agreement, these Policies and Procedures, and applicable laws.
3.19 - INSURANCE
Market Partners may wish, and we recommend you arrange insurance coverage for their business activities. Homeowner’s insurance policies typically do not cover business related injuries or the theft of or damage to inventory or business equipment, and domestic car insurance may not cover business use. Market Partners are advised to contact their insurance agents to make certain that their business property is protected. This can often be accomplished with a simple “Business Pursuit” endorsement attached to the Market Partner’s homeowner’s policy.
The Company maintains insurance to protect against product liability claims. The Company’s product liability policy does not extend coverage to claims that arise as a result of a Market Partner’s misconduct in marketing the products.
3.20 - INTERNATIONAL MARKETING
Because of the critical legal and tax considerations, MONAT must limit the resale of MONAT products and the presentation of the MONAT business to prospective VIP Customers and Market Partners located within those countries that the Company has announced are officially open for business. Moreover, allowing a few Market Partners to conduct business in markets not yet opened by MONAT would violate the concept of affording every Market Partner the equal opportunity to expand internationally.
Accordingly, Market Partners are authorised to sell MONAT products, and enrol VIP Customers and Market Partners only in those countries in which MONAT is authorised to conduct business and has officially launched for that purpose, as announced in official Company literature. MONAT products or sales aids cannot be shipped into or sold in any other country. Market Partners may sell, give, transfer, or distribute MONAT products or sales aids only in their home country. In addition, no Market Partner may, in any unauthorised country; (a) conduct sales, enrolment or training meetings; (b) enrol or attempt to enrol potential Market Partners; or (c) conduct any other activity for the purpose of selling MONAT products, establishing a Marketing Organisation, or promoting the MONAT opportunity.
3.21 - INVENTORY LOADING
Market Partners must never purchase more products than they can reasonably use or sell to Customers in a month and must not influence or attempt to influence any other Market Partner to buy more products than they can reasonably use or sell to Customers in a month.
Market Partners certify with each new product order that they have sold or consumed a minimum of 70% of all products purchased in prior orders. MONAT reserves the right to verify resale of product inventory and inspect documentation of Customer sales. Market Partners are not required to carry an inventory of products or sales aids.
3.22 - ADHERENCE TO LAWS
Market Partners shall comply with all applicable laws in the conduct of their businesses.
3.23 - MINORS
A person who is recognised as a minor in his/her country of residence may not be a Market Partner. Market Partners shall not enrol or recruit minors into the MONAT programme.
3.24 - ONE MONAT BUSINESS PER MARKET PARTNER AND PER HOUSEHOLD
A Market Partner may operate or have an ownership interest, legal or equitable, as a sole proprietorship, partner, shareholder or beneficiary, in only one MONAT business. No individual may have, operate or receive compensation from more than one MONAT business. Individuals of the same Household may not enter into or have an interest in more than one MONAT Business. A “Household” is defined as all individuals who are living at or doing business at the same address, and who are related by blood, marriage, domestic partnership, or adoption, or who are living together as a family unit or in a family-like setting.
In order to maintain the integrity of the MONAT Compensation Plan, husbands and wives, domestic partnerships, or common-law couples (collectively referred to herein as “spouses”) who wish to become MONAT Market Partners must be jointly sponsored as one MONAT business. Spouses, regardless of whether one or both are signatories to the Market Partner Application and Agreement, may not own or operate any other MONAT business, either individually or jointly, nor may they participate directly or indirectly (as a shareholder, partner, trustee, trust beneficiary, or have any other legal or equitable ownership) in the ownership or management of another MONAT business in any form.
An exception to the one business per Market Partner/Household rule will be considered on a case-by-case basis if two Market Partners get married or move in together, or in cases of a Market Partner receiving an interest in another business through inheritance. Requests for exceptions to policy must be submitted in writing to the Compliance Department.
3.25 - ACTIONS OF HOUSEHOLD MEMBERS OR AFFILIATED INDIVIDUALS
If any member of a Market Partner’s immediate household engages in any activity which, if performed by the Market Partner, would violate any provision of the Agreement, such activity will be deemed a violation by the Market Partner and MONAT may take disciplinary action pursuant to these Policies and Procedures against the Market Partner. Similarly, if any individual associated in any way with a Business Entity (collectively “affiliated individual”) violates the Agreement, such action (s) will be deemed a violation by the entity, and MONAT may take disciplinary action against the Business Entity.
3.26 - REQUEST FOR RECORDS
Records are available online at no additional charge in the Market Partner’s back-office account. Any request from a Market Partner for copies of invoices, applications, Market Partner Activity reports, or other records must be sent to UKMonatSupport@monatglobal.com and will require a fee of £2 per page per copy. This fee covers the expense of mailing and time required to research files and make copies of the records.
3.27 - ROLL-UP
When a vacancy occurs in a Marketing Organisation due to the termination of a MONAT Market Partner’s Agreement, each Market Partner in the first level immediately below the terminated Market Partner on the date of the termination will be moved to the first level (“front line”) of the terminated Market Partner’s sponsor.
For example, if A sponsors B, and B sponsors C1, C2, and C3, if B terminates her business, C1, C2, and C3 will “roll-up” to A and become part of A’s first level.
* In certain circumstances, MONAT may use its discretion to assign a Sponsor who is different than the Sponsor that would be assigned through a front-line roll-up.
3.28 - SALE, TRANSFER OR ASSIGNMENT OF A MONAT BUSINESS
Although a MONAT business is a privately owned and independently operated business, the sale, transfer or assignment of a MONAT business, and the sale, transfer, or assignment of an interest in a business entity that owns or operates a MONAT business, is subject to certain limitations. If a Market Partner wishes to sell their MONAT business, or interest in a business entity that owns or operates a MONAT business, the following criteria must be met:
- a)The selling Market Partner must offer MONAT, in writing, the right of first refusal to purchase the business on the same terms as agreed upon with a third-party buyer. MONAT shall have fifteen (15) days from the date of receipt of the written offer to exercise its right of first refusal.
- b)The buyer or transferee must become a qualified MONAT Market Partner. The buyer or transferee must accept the MONAT Market Partner Agreement and the MONAT Policies and Procedures. If the buyer is an active MONAT Market Partner, they must first terminate their MONAT business.
- c)Before the sale, transfer or assignment can be finalised and approved by MONAT, any debt obligations the selling party has with MONAT must be satisfied.
- d)The selling party must be in good standing and not in violation of any of the terms of the Agreement, or the Policies and Procedures, to be eligible to sell, transfer or assign a MONAT business.
- e)The buyer or transferee must pay a £100 MONAT account transfer fee.
- f)If the seller has a MONAT account with a “Founder” title, the Founder title and any bonuses or Founder pool payments connected with the Founder title will not be transferred to the buyer or transferee.
Prior to selling an independent MONAT business or Business Entity interest, the selling Market Partner must notify MONAT’s Compliance Department in writing and advise of their intent to sell their MONAT business or business entity interest. The selling Market Partner must also receive written approval from the Compliance Department before proceeding with the sale. No changes in line of sponsorship can result from the sale or transfer of an independent MONAT business.
3.29 - SEPARATION OF A MONAT BUSINESS
MONAT Market Partners may sometimes operate their MONAT businesses as husband-wife partnerships, regular partnerships, companies or other Business Entities. When a marriage may end in divorce or a Business Entity may dissolve, arrangements must be made to assure that any separation or division of the business is accomplished so as not to adversely affect the interests and income of other businesses up or down the line of sponsorship.
During the divorce or entity dissolution process, the parties must adopt one of the following methods of operation:
- a)One of the parties may, with consent of the other(s), operate the MONAT business pursuant to an assignment in writing whereby the relinquishing spouse, shareholders, or partners authorise MONAT to deal directly and solely with the other spouse or non-relinquishing shareholder or partner.
- b)The parties may continue to operate the MONAT business jointly on a “business as usual” basis, in which case all compensation paid by MONAT will be paid according to the status quo as it existed prior to the divorce filing or dissolution proceedings. This is the default procedure if the parties do not agree on the format set forth above.
Under no circumstances will the Marketing Organisation of divorcing spouses or a dissolving business entity be divided. Similarly, under no circumstances will MONAT split commission and bonus payments between divorcing spouses or members of dissolving entities. MONAT will recognise only one Marketing Organisation and will issue only one commission payment per MONAT business per commission cycle. Commission payments shall always be issued to the same individual or entity. In the event that parties to a divorce or dissolution proceeding are unable to resolve a dispute over the disposition of commissions and ownership of the business in a timely fashion as determined by the Company, the Market Partner Agreement shall be involuntarily cancelled.
If a former spouse has completely relinquished all rights in the original MONAT business pursuant to a divorce, they are thereafter free to enrol under any sponsor of their choosing without waiting six calendar months. In the case of business entity dissolutions, the former partner, shareholder, member, or other entity affiliate who retains no interest in the business must wait six calendar months from the date of the final dissolution before re-enrolling as a Market Partner. In either case, however, the former spouse or business affiliate shall have no rights to any Market Partners in their former organisation or to any former Retail or VIP Customer. They must develop the new business in the same manner as would any other new Market Partner.
3.30 - SPONSORING
All active Market Partners in good standing have the right to sponsor and enrol others into MONAT. Each prospective Market Partner has the ultimate right to choose their own Sponsor. New Market Partners should be sponsored by the first person who introduced the MONAT opportunity. Manipulation of enrolments is expressly prohibited as noted in Section 3.3. If two Market Partners claim to be the Sponsor of the same new Market Partner, the Company shall regard the first application received by the Company as controlling.
When sponsoring a new Market Partner through the online enrolment process, the Sponsor may assist the new applicant in filling out the enrolment materials. However, the applicant must personally review and agree to the online application and agreement, MONAT’s Policies and Procedures, and the MONAT Compensation Plan. The Sponsor may not fill out the online application and agreement on behalf of the applicant and agree to these materials on behalf of the applicant.
3.31 - SUCCESSION
Upon the death or incapacity of a Market Partner, their business may be passed to their heirs. Whenever a MONAT business is transferred by a will or other testamentary process, the beneficiary acquires the right to collect all bonuses and commissions of the deceased Market Partner’s Marketing Organisation provided the following qualifications are met. Appropriate legal documentation must be submitted to the Company to ensure the transfer is proper, such as:
- I.A certified copy of the death certificate
- II.A notarised copy of the will or other appropriate legal documentation establishing the heir’s right to administer the business
- III.A copy of the heir’s valid, government issued ID.
Accordingly, a Market Partner should consult a lawyer to assist him or her in the preparation of a will or other testamentary instrument if the successor should decide to take over the deceased’s MONAT business, the successor(s) will also be required to submit the following:
- a)Complete and execute a Market Partner Agreement;
- b)Comply with terms and provisions of the Agreement; and
- c)Meet all of the qualifications for the deceased Market Partner’s status.
If the business is bequeathed to joint devisees, they must form a Business Entity. MONAT will issue all bonus and commission payments to the business entity. The bonuses and commissions of a MONAT business transferred pursuant to this section will be paid jointly to the devisees. The devisees must provide MONAT with an “address of record” for proper completion.
3.32 - TRANSFER UPON DEATH OF A MARKET PARTNER
To affect a testamentary transfer of a MONAT business, the Personal Representative or Executor of the estate of the deceased Market Partner must provide all necessary documentation to establish a successors or successors’ right(s) to the subject MONAT business. The successor or successors must complete and execute a Market Partner Agreement and meet the other requirements set forth in Section 3.31.
3.33 - TRANSFER UPON INCAPACITATION OF A MARKET PARTNER
To effect a transfer of a MONAT business because of incapacity, the Trustee of the incapacitated Market Partner must provide all necessary documentation to establish the right of the subject Trust and Trustee to the subject MONAT business. The Trustee must, on behalf of the Trust, complete and execute a Market Partner Agreement and meet the other requirements set forth in Section 3.31.
3.34 - TELEMARKETING TECHNIQUES
There are laws that restrict telemarketing practices. Although MONAT does not consider Market Partners to be “telemarketers” in the traditional sense of the word, “telemarketer” and “telemarketing” are broadly defined in law so that your inadvertent action of calling someone whose telephone number is listed on the “do not call” register operated by the Telephone Preference Service could cause you to violate the law.
Therefore, Market Partners must not engage in telemarketing in the operation of their MONAT businesses. The term “telemarketing” means the placing of one or more telephone calls to an individual or entity to induce the purchase of a MONAT product, or to recruit them for the MONAT opportunity. “Cold calls” made to prospective Customers or Market Partners that promote either MONAT’s products or the MONAT opportunity constitute telemarketing and are prohibited. However, a telephone call(s) placed to a prospective Customer or Market Partner (a “prospect”) is permissible under the following situations:
- a)If the Market Partner has an established business relationship with the prospect. An “established business relationship” is a relationship between a Market Partner and a prospect based on the prospect’s purchase, rental, or lease of goods or services from the Market Partner, or a financial transaction between the prospect and the Market Partner, in each case of a similar nature to MONAT products and/or business opportunity within the eighteen (18) months immediately preceding the date of a telephone call to induce the prospect’s purchase of a product or service.
- b)The prospect’s personal inquiry or application regarding a product or service offered by the Market Partner, within the three (3) months immediately preceding the date of such a call.
- c)If the Market Partner receives written and signed permission from the prospect authorising the Market Partner to call. The authorisation must specify the telephone number(s) which the Market Partner is authorised to call.
- d)If the Market Partner has been referred to call an individual who has expressed an interest in the MONAT opportunity or MONAT Products.
In addition, Market Partners shall not use automatic telephone dialling systems or software relative to the operation of their MONAT businesses. Market Partners shall not place or initiate any outbound telephone call to any person that delivers any pre-recorded message (a “robocall”) regarding or relating to the MONAT products or opportunity.
3.35 - BACK OFFICE ACCESS
MONAT makes online Back Offices available to its Market Partners. Back Offices provide Market Partners access to confidential and proprietary information that may be used solely and exclusively to promote the development of a Market Partner’s MONAT business and to increase sales of MONAT products. Access to the Back Office is password protected. Market Partners may not under any circumstance provide their Back Office login credentials to any other person or entity.
Access to the Back Office is a privilege and not a right. MONAT reserves the right to deny Market Partners’ access to the Back Office at its sole discretion.
SECTION 4 – RESPONSIBILITIES OF MARKET PARTNERS
4.1 - CHANGE OF ADDRESS OR TELEPHONE
To ensure timely delivery of products and support materials, it is important that MONAT’s files are current. Street addresses are required for shipping. Market Partners planning to move should update their mailing address, email address and telephone number information through the Back Office of the Market Partners’ replicated MONAT Website. To guarantee proper delivery, two weeks advance notice must be provided to MONAT on all changes.
4.2 - ONGOING DEVELOPMENTAL OBLIGATIONS
4.2.1 - ONGOING TRAINING
Any Market Partner who sponsors another Market Partner into MONAT must perform a bona fide assistance and training function to ensure that their downline Market Partners are properly operating their respective MONAT businesses. Market Partners must have ongoing contact and communication with the Market Partners in their Marketing Organisations. Examples of such contact and communications may include but not be limited to: newsletters, written correspondence, personal meetings, telephone contact, voicemail, electronic mail, and the accompaniment of downline Market Partners to MONAT meetings, training sessions, and other functions. Upline Market Partners are also responsible to motivate and train new Market Partners in MONAT product knowledge, effective sales techniques, the MONAT Compensation Plan and compliance with Company Policies and Procedures. Communication and the training of downline Market Partners must not, however, violate Section 3.2.
Market Partners may not provide training or training materials as a profit centre or otherwise on a commercial basis. If the Company provides any training to a Market Partner that the Market Partner pays for then the Market Partner may require the Company to refund such cost (less the cost of any subsistence) within 14 days of the training if the Market Partner is not satisfied with the training.
Market Partners must monitor the Market Partners in their marketing organisations to ensure that downline Market Partners do not make improper product or business claims or engage in any illegal or inappropriate conduct.
4.2.2 - INCREASED TRAINING RESPONSIBILITIES
As Market Partners progress through the various stages of leadership, they will become more experienced in Sales Techniques, Product Knowledge and an understanding of the MONAT Business Programme. They will be called upon by MONAT from time to time to share this knowledge with lesser experienced Market Partners within their organisation and are expected to respond appropriately.
4.2.3 - ONGOING SALES RESPONSIBILITIES
Regardless of their level of achievement, Market Partners have an ongoing obligation to continue to personally promote sales through the generation of new Retail and VIP Customers and through servicing their existing Customers.
4.3 - NON-DISPARAGEMENT
MONAT wants to provide Market Partners with the best products, compensation plan and service in the industry. Accordingly, we value constructive criticisms and comments. All such comments should be submitted in writing to the Customer Service Department. While MONAT welcomes constructive input, negative comments and remarks made in the field by Market Partners about the Company, its products or compensation plan serve no purpose other than to demotivate other MONAT Market Partners. For this reason, and to set the proper example for their Marketing Organisation, Market Partners must not disparage, demean, or make negative remarks about MONAT, other MONAT Market Partners, MONAT Products, the Compensation Plan, or MONAT’s directors, officers or employees.
4.4 - PROVIDING DOCUMENTATION TO APPLICANTS
Market Partners must provide the most current version of the Policies and Procedures and the Compensation Plan to individuals whom they are sponsoring to become Market Partners before the applicant signs a Market Partner Agreement (or ensure that such individuals have online access to these materials). In addition, copies of the Policies and Procedures and the Compensation Plan can be downloaded from MONAT’s website.
4.5 - REPORTING POLICY VIOLATIONS
Market Partners observing a Policy violation by another Market Partner should submit a written report of the violation to the attention of the Compliance Department. Details of the incidents such as dates, numbers of occurrences, persons involved, and any supporting documentation should be included in the report.
SECTION 5 – SALES REQUIREMENTS
5.1 - PRODUCT SALES
The MONAT Compensation Plan is based on the sale by MONAT of MONAT products to end consumers introduced by Market Partners. Market Partners must fulfil personal and Marketing Organisation retail sales requirements (as well as meet other requirement as set forth in the Agreement) in order to be eligible for bonuses, commissions and advancement to higher levels of achievement.
The following sales requirements must be satisfied for Market Partners to be eligible for commissions:
- a)Market Partners must satisfy the Personal Volume requirements to fulfil the requirements associated with their rank as set out in the MONAT Compensation Plan
- b)Market Partners must satisfy the Group Volume requirements to fulfil the requirements associated with their rank as set out in the MONAT Compensation Plan
5.2 - NO TERRITORY RESTRICTIONS
There are no exclusive territories granted to anyone. No franchise fees are required.
5.3 -MONAT FLEXSHIP PROGRAMME
As an added convenience to its VIP Customers and Market Partners, MONAT offers a Flexship Programme with automatic monthly delivery of MONAT products to their home address.
Unique credit cards, addresses, phone numbers and email addresses are required per VIP account. Monat will audit and investigate any suspect orders and accounts. Commissions may be withheld pending an investigation.
*Time of placement for orders associated with a Flexship Programme will default to USA Eastern Standard Time Zone (EST).
5.4 - SALES RECEIPTS
Records documenting online purchases made by Customers will be maintained by MONAT.
5.4 - AUTOMATIC UPDATES TO STORED CREDIT/DEBIT CARDS
MONAT participates in account update services offered by some banks to help keep your credit card information up to date in our system. If your bank participates, this service will automatically update your card number and expiration date in our system. If you do not wish for your credit/debit card information to be automatically updated, you may opt out of these services by contacting your credit card issuing bank. Any automatic charges that may apply to your account because of one’s failure to opt-out of this service, will not be refunded. MONAT will not be responsible for these charges.
SECTION 6 – BONUSES AND COMMISSIONS
6.1 - BONUS AND COMMISSION QUALIFICATIONS
A Market Partner must be active and in compliance with the Agreement to qualify for bonuses and commissions. So long as a Market Partner complies with the Terms of the Agreement, MONAT shall pay commissions to such Market Partner in accordance with the Compensation Plan. Accepting any form of commissions, bonuses or incentive trips from MONAT constitutes a Market Partner’s agreement to be bound by MONAT’s Policies and Procedures. The minimum amount for which MONAT will issue payment is £10. If a Market Partner’s commissions and bonuses do not equal or exceed £10, the Company will accrue the bonuses and commissions until they total £10. Payment will be issued once £10 has been accrued.
Accepting any form of commissions, bonuses, awards or incentive trips from MONAT constitutes a Market Partner’s agreement to be bound by MONAT’s Policies and Procedures.
6.2 - ADJUSTMENT TO BONUSES AND COMMISSIONS
6.2.1 - ADJUSTMENTS FOR RETURNED PRODUCT
Market Partners receive bonuses and commissions based on the actual sales of products to end consumers. When a product is returned to MONAT for a refund or is repurchased by the Company, the bonuses and commissions attributed to this returned or repurchased product will be deducted, in the month in which the refund is given, and continuing every pay period thereafter until the bonuses and commissions are recovered, from the Market Partners who received bonuses and commissions on the sales of the refunded products. In the event that any such Market Partner terminates their Market Partner Agreement, and the amounts of the bonuses and commissions attributable to the returned products have not yet been fully recovered by the Company, the remainder of the outstanding balance may be set off against any amounts owed to the terminated Market Partner.
6.2.2 - PAYMENT CARD FEES
MONAT currently pays bonuses and commissions through MoMoney, which includes a MONAT-brand debit card and online portal. MONAT reserves the right to deduct any fees assessed to it because such payment programme or a Direct Deposit Programme from the bonuses and commissions payable to Market Partners; in that event, MONAT shall provide at least 30 days prior notice to all Market Partners.
6.3 - REPORTS
All information provided by MONAT in any Market Partner Activity Reports, including but not limited to Personal Volume and Group Volume (or any part thereof) and downline sponsoring activity is believed to be accurate and reliable. Nevertheless, due to various factors including but not limited to, the inherent possibility of human, digital, electronic, or mechanical error, the accuracy, completeness and timeliness of orders; the denial of credit card and electronic check payments; returned products; credit card and electronic check chargebacks; the information is not guaranteed by MONAT or any persons creating or transmitting the information.
ALL PERSONAL AND GROUP VOLUME INFORMATION IS PROVIDED “AS IS” WITHOUT WARRANTIES, EXPRESS OR IMPLIED OR REPRESENTATIONS OF ANY KIND. IN PARTICULAR BUT WITHOUT LIMITATION THERE SHALL BE NO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, MONAT AND OR OTHER PERSONS CREATING OR TRANSMITTING THE INFORMATION WILL IN NO EVENT BE LIABLE TO ANY MARKET PARTNER OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES THAT ARISE OUT OF THE USE OF OR ACCESS TO PERSONAL AND GROUP VOLUME INFORMATION (INCLUDING BUT NOT LIMITED TO LOST PROFITS, BONUSES OR COMMISSIONS, LOSS OF OPPORTUNITY AND DAMAGES THAT MAY RESULT FROM INACCURACY, INCOMPLETENESS INCONVENIENCE, DELAY OR LOSS OF THE USE OF THE INFORMATION) EVEN IF MONAT OR OTHER PERSONS CREATING OR TRANSMITTING THE INFORMATION SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT PERMITTED BY LAW, MONAT OR OTHER PERSONS CREATING OR TRANSMITTING THE INFORMATION SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO YOU OR ANYONE ELSE UNDER ANY TORT, CONTRACT, NEGLIGENCE, STRICT LIABILITY PRODUCTS LIABILITY OR OTHER THEORY WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR POLICIES AND PROCEDURES RELATED THERETO.
Access to and use of MONAT’s online reporting services and your reliance upon such information is at your own risk. All such information is provided to you “as is”. If you are dissatisfied with the accuracy or quality of the information, your sole and exclusive remedy is to discontinue the use of and access to MONAT’s online and telephone reporting services and your reliance upon this information.
SECTION 7 – PRODUCT GUARANTEE AND RETURNS
7.1 - 30-DAY MONEY BACK GUARANTEE
MONAT offers a 30 Day money back satisfaction guarantee (less shipping and handling charges) on all orders. If, for any reason, you are not satisfied with any MONAT product you buy, you may return the unused portion of the product to MONAT within 30 days of your receipt of the order, for a full refund of the purchase price (less shipping and handling charges). All refunds will be credited ONLY to the credit or debit card that was used to make the original purchase. Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued, or as a seasonal item, shall not be eligible for a refund.
7.1.1 – PRODUCT RETURNS AFTER 30 DAYS
After 30 days, MONAT offers a 90% refund of the purchase price (excluding shipping and handling charges) on the return of all unopened and unused product. We will refund the purchase price (excluding shipping and handling charges) of returned item(s) to the original form of payment. Any returns after 90 days from receipt of the order, will not be accepted.
7.2 - CUSTOMER RETURNS
MONAT offers a 30 day money back guarantee to all Customers. Every Market Partner is bound to honour the Customer guarantee. If, for any reason, a customer is dissatisfied with their MONAT product, the Customer may request a return for the product to the Market Partner through whom it was purchased, or to the Company directly within 30 days from the day their package was received for a full refund of the purchase price (less shipping costs).
When a Market Partner makes a sale or takes an order from a Customer who cancels or requests a refund within the 30-day period, the Market Partner must promptly refund the Customer’s money as long as the products are returned to the Market Partner in substantially as good condition as when received. Market Partners must verbally inform Customers of their right to rescind a purchase or an order within the applicable time period and ensure that the date of the order or purchase is entered on the order form or sales receipt. All Customers must be provided with two copies of an official MONAT sales receipt at the time of the sale. The back of the receipt provides the Customers with written notice of his or her rights to cancel the sales transaction.
If a Customer returns a product to the Market Partner through whom it was purchased, the Market Partner may return it to the Company for a refund (less shipping). VIP Customers shall return products directly to the Company.
NOTE: MONAT does not accept exchanges or partial returns.
To ensure a proper reimbursement is provided to our VIP and Retail Customers, the following procedures are to be followed:
- a)The VIP or Retail Customer must first obtain a Return Merchandise Authorisation (“RMA”) number by calling our Customer Care Department. This RMA number must be written on each box returned. If the products are not returned within thirty (30) days of the date the RMA was issued, the RMA will expire, and the customer will not receive a refund for that specific order/item. To qualify for reimbursement, a new RMA will need to be issued by MONAT’s Customer Care Department. Note: Any new RMA required may not guarantee equal reimbursement as the initial RMA. MONAT reserves the right to reject any orders items that may be received more than thirty days after the RMA expires.
- b)Proper shipping boxes and packing materials are to be used in packaging the products being returned. The best and most economical; trackable means of shipping is suggested All returns must be shipped to MONAT shipping pre-paid. MONAT does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the VIP or Retail Customer who returned the product. If retuned product is not received by the Company’s Distribution Centre, it is the responsibility of the VIP or Retail Customer to trace the shipment.
The following procedures apply to all returns by a Market Partner, whether the return is of products returned by a Customer, Market Partner, or a return of products and/or sales aids upon the cancellation of the Market Partner’s MONAT business pursuant to Section 7.3.
- A)All merchandise must be returned by the Market Partner who purchased it directly from MONAT. Partial returns will not be accepted; all components of a Product Pack, promotional set, collection, system or a Flash Sale set must be returned in their entirety.
- B)The return must be accompanied by the original invoice and include its assigned Return Authorisation Number.
- C)Proper shipping boxes and packing materials are to be used in packaging the products being returned. The best and most economical means of shipping is suggested. All returns must be shipped to MONAT shipping pre-paid. MONAT does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Market Partner. If returned product is not received by the Company’s Distribution Centre, it is the responsibility of the Market Partner to trace the shipment.
- D)If a Market Partner is returning merchandise to MONAT that was returned to him or her by a personal Customer, the used product must be received by MONAT within thirty (30) days from the date on which the Customer received the merchandise. No refund or credit will be issued if the conditions of these rules are not met.
7.3 - RETURN OF INVENTORY AND SALES AIDS BY MARKET PARTNERS UPON TERMINATION
7.3.1 - The Market Partner may cancel this Agreement without penalty within 14 days of entering into this Agreement by giving written notice of cancellation to the Company at its UK address shown on its website or by emailing UKMonatSupport@monatglobal.com: and:
- 1.The Market Partner may require the Company to repay to the Market Partner within 14 days any monies which the Market Partner has paid to or for the benefit of the Company or any of its other Reps in connection with the Market Partner’s participation in the Direct Cellars trading scheme or otherwise in accordance with the provisions of the Agreement; and 2. The Market Partner may return to the Company’s address referred to above any unsold goods (including any starter kit and any other promotional or training materials) which the Market Partner has purchased under the trading scheme within 21 days of the date of cancellation and which remain unsold, provided that such unsold goods remain in the condition in which they were in at the time of purchase, whether or not their external wrappings have been broken, and may recover any monies paid in respect of such goods; and 3. The Market Partner may cancel any services which the Market Partner has ordered under the trading scheme within such 14 day period and may recover any monies paid in respect of such services, provided that such services have not yet been supplied to the Market Partner.
7.3.2 - In order to recover any monies paid in accordance with 7.3.1 (1) or (3) above the Market Partner must give notice to the Company requesting the repayment of such monies (and if applicable, returning any kit and any other promotional or training materials purchased by the Market Partner) to the Company’s address referred to in section 7.3.1 within 21 days of the date of cancellation and the Company shall repay such monies as the Market Partner may be legally entitled to recover within a reasonable period of time after the date of receipt of such notice.
7.3.3 - In order to recover monies paid for goods under section 7.3.1(2) above, the Market Partner must deliver the goods to the Company within 21 days of the date of cancellation to the address referred to in section 7.3.1. The Market Partner shall bear the cost of such delivery. The monies paid in respect of those goods is payable to the Market Partner on delivery of the goods, or forthwith if the goods have not yet been delivered to the Market Partner.
7.3.4 - If the Market Partner gives notice to terminate this Agreement more than 30 days after the Market Partner entered into the Agreement, the Market Partner may return to the Company any goods (including any training and promotional materials, business manuals and kits) which the Market Partner has purchased under the trading scheme within 90 days prior to such termination and which remain unsold and the Company will pay the Market Partner the price (inclusive of VAT) which the Market Partner paid for the goods less, where the condition of any such goods has deteriorated due to an act or default by the Market Partner, an amount equal to the diminution in their value resulting from such deterioration and a reasonable handling charge (which may include the cost of repackaging returned goods for resale). The Market Partner shall bear the cost of such delivery.
7.3.5 - The Company may terminate this Agreement at any time by giving written notice to the Market Partner. If the Company terminates this Agreement the Market Partner may return to the Company, any goods which the Market Partner has purchased under the trading scheme within 90 days prior to such termination and which remain unsold for a full refund of the price (inclusive of VAT) which the Market Partner has paid for them together with any costs incurred by the Market Partner for returning the goods to the Company.
7.3.6 - If either party terminates this Agreement the Market Partner may return to the Company any goods (including training and promotional materials, business manuals and kits) which the Market Partner has purchased under the trading scheme more than 90 days but within one year prior to such termination and which remain unsold for 90% of the price (inclusive of VAT) which the Market Partner paid for them, less an amount equal to:
- 1.ny commissions, bonuses or other benefits (in cash or in kind) received by the Market Partner in respect of those goods;
- 2.Any amount due from the Market Partner to the Company on any account; and
- 3.A reasonable handling charge (which may include the cost of repackaging returned goods for resale), and provided that:
- a)such goods have not been purchased or acquired by the Market Partner in breach of this Agreement;
- b)the Market Partner returns such goods to the Company in an unused, commercially resaleable condition not more than 14 days after the date of termination; and
- c) the Company did not clearly inform the Market Partner prior to the purchase that the goods were seasonal, discontinued or special promotion products which were not to be subject to this buy-back provision.
7.3.7 - In the event of the termination of this Agreement as described in sections 7.3.4 to 7.3.6, in order to recover monies paid for goods the Market Partner must deliver the goods to the Company within 21 days of such termination to the Company’s address referred to in section 7.3.1. The Market Partner will bear the cost of such delivery. The purchase price is payable to the Market Partner on delivery of the goods, or forthwith if the goods are already held by the Company.
7.3.8 - If this Agreement is terminated for any reason the Market Partner will have the right to be released from all future contractual liabilities towards the Company in relation to this trading scheme, except:
- 1.Liabilities relating to payments made to the Market Partner under contracts which the Market Partner has made as agent for the Company (if any); and
- 2.Any liability to pay the price of goods or services already supplied to the Market Partner by the Company where the Market Partner has not returned such goods to the Company in accordance with sections 7.3.1 or 7.3.4; and
- 3.Any provisions of this Agreement which relate to competition with the business of the Company after termination of this Agreement and which shall remain in force after the date of termination.
7.3.9 - On termination of this Agreement for whatever reason the Market Partner shall be entitled to retain any commission paid to the Market Partner in accordance with this Agreement unless:
- 1.The commission was paid in respect of goods returned to the Company (or goods returned to another Market Partner who paid the commission);
- 2.The Company has refunded any monies due to the Market Partner in accordance with sections 7.3.1(2), 7.3.4 and/or 7.3.5 above; and
- 3.repayment of the commission is claimed within 120 days of the date of having been made, in which case the Market Partner shall repay such commission to the Company forthwith on demand or the Company may offset the amount of such commission against any other amounts due from it to the Market Partner
7.3.10 - Any notice given under this section 7.3, which is given to the address of the parties set out in this Agreement, or to such other address as shall have been notified from time to time in writing by one party to the other, shall result in the period of notice commencing to run from the day when such notice is posted.
SECTION 8 – Dispute Resolution and Disciplinary Proceedings
8.1 - Disciplinary Sanctions
Violation of the Agreement, these Policies and Procedures, violation of any common law, including but not limited to any applicable duty of loyalty, any illegal, fraudulent, deceptive or unethical business conduct, or any act or omission by a Market Partner that, in the sole discretion of the Company may damage its reputation or goodwill (such act or omission need not be related to the Market Partner’s MONAT business), may result, at MONAT’s discretion, in one or more of the following corrective measures:
- a)Issuance of a written warning or admonition;
- b)Requiring the Market Partner to take immediate corrective measures;
- c)Imposition of a fine, which may be withheld from the Market Partner’s bonus and commission payments;
- d)Loss of rights to one or more bonus and commission payments;
- e)MONAT may withhold from a Market Partner all or part of the Market Partner’s bonuses and commissions during the period that MONAT is investigating any conduct allegedly violating the Agreement (If a Market Partner’s business is cancelled for disciplinary reasons the Market Partner will not be entitled to recover any commissions or bonuses withheld during the investigative period);
- f)Suspension of the individual’s Market Partner Agreement for one or more pay periods;
- g)Permanent or temporary loss of, or reduction in, the current Title Rank of the Market Partner (which may subsequently be re-earned by the Market Partner);
- h)Transfer or removal of a portion or all of the Market Partner’s Marketing Organisation or downline Market Partners from the offending Market Partner’s Marketing Organisation;
- i)Termination of the offender’s Market Partner Agreement;
- j)Suspension or termination of the offending Market Partner’s access to the Back Office and or Replicated Website; or
- k)Any other measure expressly allowed within any provision of the Agreement or which MONAT deems practicable to implement and appropriate to equitably resolve injuries caused partially or exclusively by the Market Partners policy violation or contractual breach. In situations deemed appropriate by MONAT, the Company may institute legal proceedings for monetary and/or equitable relief.
8.2 - GRIEVANCES AND COMPLAINTS
When a Market Partner has a grievance or complaint with another Market Partner regarding any practice or conduct in relationship to their respective MONAT businesses, the complaining Market Partner should first report the problem to their Sponsor who should review the matter and try to resolve it with the other party’s upline Sponsor. If the matter involves interpretation or violation of any Company policy, it must be reported in writing to the Compliance Department which will review the facts and attempt to resolve it.
8.3 - Mediation
Prior to instituting any legal action in a court of competent jurisdiction as provided in section 8.4 below, the parties shall meet in good faith and attempt to resolve any dispute arising from or relating to the Agreement through non-binding mediation. One individual who is mutually acceptable to the parties shall be appointed as mediator. The mediation shall occur within 60 days from the date on which the mediator is appointed. The mediator’s fees and costs, as well as the costs of holding and conducting the mediation, shall be divided equally between the parties. Each party shall pay its portion of the anticipated fees and costs at least 10 days in advance of the mediation. Each party shall pay its own legal costs and other costs and expenses associated with conducting and attending the mediation. Mediation shall be held in either Milton Keynes or London in the UK and shall last no more than two business days.
8.4 - GOVERNING LAW, JURISDICTION AND VENUE
The Market Partner Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or its subject matter or formation.
8.5 - Class Action Waiver5
No Market Partner shall assert any claim as a class, collective, or representative action. This paragraph shall be enforceable where the applicable law permits reasonable class action waivers and shall have no effect otherwise. In any case this class action waiver provision, as well as any other provision, is severable in the event it is found to be unenforceable or inapplicable in a particular case.
The parties agree that class action claims are not arbitrable under any circumstances; but in the event a court of competent jurisdiction declines to certify a class, all individual plaintiffs shall resolve any and all remaining claims of law by way of individual arbitration.
SECTION 9 - PAYMENT AND SHIPPING
9.1 - Restrictions on Third Party Use of Credit Cards and Checking Account Access
Market Partners shall not permit other Market Partner or Customers to use their credit cards, or permit debits to their bank accounts, to enrol or to make purchases from the Company.
9.2 - SALES TAXES
All MONAT product sales are subject to applicable taxes, including Value Added Tax (“VAT”). To comply with relevant law, MONAT will collect and remit VAT on all products purchased by Market Partners, VIP Customers, and Retail Customers.
SECTION 10 – Inactivity and Cancellation
10.1 - Effect of Cancellation
As long as a Market Partner remains active and complies with the terms of the Agreement including these Policies and Procedures, MONAT shall pay commissions and bonuses to such Market Partner in accordance with the Compensation Plan. A Market Partner’s bonuses and commissions constitute the entire consideration for the Market Partner’s efforts in generating sales and all activities related to the generating of sales (including building a Marketing Organisation).
Following a Market Partner’s non-renewal of their Market Partner Agreement, or cancellation or termination of his or her Market Partner Agreement (all of these methods are collectively referred to as “cancellation”), the former Market Partner shall have no right, title, claim or interest to the Marketing Organisation which they operated, or any commission or bonus from the sales generated by the organisation. A Market Partner whose business is cancelled will lose all rights as a Market Partner. This includes the right to sell MONAT products and the right to receive future commissions, bonuses or other income resulting from the sales and other activities of the Market Partner’s former Marketing Organisation. In the event of cancellation, Market Partners agree to waive all rights they may have, including but not limited to; property rights to their former Marketing Organisation and to any bonuses, commissions or other remuneration derived from the sales and other activities of their former Marketing Organisation.
Following a Market Partner’s cancellation of their Market Partner Agreement, the former Market Partner shall not hold themself out as a MONAT Market Partner and shall not have the right to sell MONAT products. A Market Partner whose Market Partner Agreement is cancelled shall receive commissions and bonuses only for the last full pay period they were active prior to cancellation (less any amounts withheld during an investigation preceding an involuntary cancellation).
10.2 - Cancellation Due to Inactivity
Market Partners who personally produce less than 200 Personal Volume for any pay period will not receive a commission for the sales generated through their Marketing Organisation for that pay period. If a Market Partner fails to renew their agreement each year by paying the annual fee, then their account will be cancelled and any downline and customers they have will be compressed to the cancelled Market Partner’s next upline.
10.3 - Termination by MONAT
A Market Partner’s violation of any of the terms of the Agreement, including any amendments that may be made by MONAT in its sole discretion, may result in any of the sanctions listed in section 8.1, including the termination of his or her Market Partner Agreement. Termination shall be effective on the date on which written notice is mailed, emailed, or delivered to an express courier for delivery to the Market Partner’s last known address, email address, or when the Market Partner receives actual notice of cancellation whichever occurs first.
MONAT reserves the right to terminate all Market Partner Agreements in a particular country upon thirty (30) days written notice in the event that it elects to:
- a)Cease business operations in that country;
- b)Dissolve as a corporate entity; or
- c)Terminate the distribution of its products via Market Partners in that country.
If involuntarily terminated by MONAT, a Market Partner may not re-apply, under any name or entity, for 12 months from the date of termination. The request will require the express written consent of an officer of MONAT, following a review by MONAT Compliance.
10.4 - Cancellation or Termination by Market Partner
A Market Partner in this Direct Selling programme has a right to cancel at any time, regardless of reason. Cancellation must be submitted in writing to the Company at its principal business address or by email at UKMonatSupport@monatglobal.com. The written notice must include the Market Partner’s signature, printed name, address and Market Partner ID Number.
10.5 - Non-Renewal
A Market Partner may also voluntarily cancel their Market Partner Agreement by failing to renew the Agreement by the anniversary date. The Company may also elect not to renew a Market Partner’s Agreement upon the anniversary date.
10.6 - CANCELLATION FOR CONVENIENCE
MONAT reserves the right at any time to cancel for convenience in its sole discretion the Agreement upon thirty (30) days’ written notice. Cancellation shall be effective on the date on which written notice is mailed, emailed, faxed or delivered to an express courier to the Market Partner’s last known address, email address or fax number or to his/her counsel or when the Market Partner receives actual notice of cancellation, whichever occurs first. MONAT shall not be required to have any reason nor to prove any cause in order to cancel any Agreement with any Market Partner. If and when any Agreement with any Market Partner is cancelled, the Market Partner shall have no claim against MONAT, its affiliates or their respective officers, directors, agents, employees, servants and representatives, nor any right to claim or collect lost profits, lost opportunities or any other damages. The terms hereof are in satisfaction of any and all statutory and common law claims, including without limitation, any right to reasonable notice of termination of the contractual relationship.
SECTION 11 – Data Protection
Data Protection by MONAT
11.2. The Market Partner agrees that the Company may (i) retain and process all personal information, including sensitive personal data, given by the Market Partner to the Company for purposes including marketing, business creation and development, management reporting and commissions and bonuses payable (and that the Company may record this information both manually and/or on a computer database and will be the data controller for this information), and (ii) disclose and transfer this personal information to other members of the Company’s group including any which are situated outside the UK/EEA and to other persons for the purposes of the Company’s business.
11.3. The Market Partner acknowledges and agrees that the Company may hold the above information in the USA, which is a country outside the UK/EEA which has not been determined by the UK authorities to provide an adequate level of protection for personal data.
11.4. The Market Partner agrees that if in the future the Company sells its business or assets, it may disclose, sell, assign or license any information (including personally identifiable information) to third parties as a result of or in preparation for the sale, merger, consolidation, change in control, transfer of substantial assets, re-organisation or liquidation of the Company. The Market Partner can request details of these third parties by contacting the Company at its usual business address and can obtain from the Company a copy of the information which it holds about the Market Partner which is subject to the Data Protection Act 2018. The Company confirms that it will comply with the Data Protection Act 2018.
11.5. The Market Partner agrees as a self-employed independent contractor that where, in the course of conducting the Market Partner’s business, the Market Partner collects and/or processes customer personal data, including credit card information, the Market Partner will ensure that such information is processed, stored and disposed of fully in accordance with the directions of the Company as the data controller of that data (which directions are set out in clauses 11.6 and 11.7) including in a secure manner and in accordance with applicable data protection laws and industry standards.
Data Protection by Market Partner
11.6. The Market Partner shall process the personal data of any customers and other persons that it may process for the purposes of the Agreement only to the extent, and in such a manner, as is necessary for the purpose of performing its obligations under the Agreement and shall not process the personal data for any other purpose.
11.7. The Market Partner shall:
- a)process the personal data in compliance with all applicable laws, enactments, regulations, orders, standards and other similar instruments;
- b)take appropriate technical and organisational measures against the unauthorised or unlawful processing of personal data and against the accidental loss or destruction of, or damage to, personal data to ensure its and the Company’s compliance with the data protection principles; and
- c)notify the Company immediately if it becomes aware of any unauthorised or unlawful processing, loss of, damage to or destruction of any personal data.
SECTION 12 – Commercial Agents Regulations
The Market Partner acknowledges and agrees that the performance of any obligations under the Agreement which it performs in its capacity as agent for the Company constitute the supply of services (and not the supply of goods) and that the Market Partner is not a ‘commercial agent’ within the meaning and for the purposes of the Commercial Agents (Council Directive) Regulations 1993 (as from time to time amended). The parties further agree that if and to the extent that the Commercial Agents (Council Directive) Regulations 1993 (as from time to time amended) apply and provided that the Market Partner gives notice of its intention as required thereunder, the Market Partner shall, unless any of the circumstances mentioned in Regulation 18 of those Regulations applies, have the right to be indemnified as provided in Regulation 17 of those Regulations. For the avoidance of doubt, the Market Partner shall have no right to any compensation (other than the indemnity referred to in this section 12) under those Regulations on termination of this Agreement. Further, if and to the extent that the Regulations apply but the parties may contract out of any of the provisions of the Regulations then the Company and the Market Partner hereby contract out of and exclude the application of those provisions to the fullest extent permitted by law.
CODE OF CONDUCT
This Code is designed to protect you, your business, the MONAT brand, and all Consumers.
It is important to understand that your success and the success of your fellow MONAT Market Partners depends on the integrity of the individuals who market our products. MONAT has established standards for acceptable business conduct, and you must always communicate honestly, respectfully, accurately and with integrity, allow for and appreciate differences, show fairness, tolerance and respect to all the people associated with MONAT, regardless of race, gender, social class or religion. This allows for an open atmosphere of teamwork, good morale, and community spirit.
You are required to safeguard and promote the good reputation of MONAT and its products.
You must avoid all discourteous, deceptive, misleading, unethical, immoral conduct or practices including off-colour words or phrases that may damage MONAT’s image.
You must read and understand the Market Partner Agreement and the Policies and Procedures. You acknowledge you are entering MONAT and the business opportunity voluntarily and of your own free will, assuming all responsibilities and financial risks.
You are required to comply with all of the Policies and Procedures which MONAT may amend from time to time, at its sole discretion, as well as all federal, state and local laws governing your MONAT business and your conduct.
You are to present accurate information and explain the VIP Agreement or Market Partner Agreement, the Compensation Plan and the Policies and Procedures prior to assisting anyone with their enrolment.
You must always inform customers, VIPs and new Market Partners of our 30-day money back guarantee policy.
You should respect each person you encounter; this includes potential customers, other Market Partners, and corporate employees. Use appropriate language, verbally and in writing. Being abusive or using sexually harassing language or behaviour is inappropriate.
You are expected to attempt to resolve business issues in a timely and professional manner by using tact, sensitivity, good will and take care not to create additional problems. You should provide the level of service you desire in your interactions.
You should focus on the positive. Making disparaging statements about MONAT, the industry, other companies or their products, other Market Partners, employees, products, sales and marketing campaigns or the Compensation Plan, or making statements that unreasonably offend, belittle, mislead or coerce others serve no other purposes than to damage MONAT and dampen the enthusiasm of other Market Partners.
SECTION 13 - Glossary of Terms
Active Market Partner
A Market Partner who satisfies the minimum Personal Retail requirements, as set forth in the MONAT Compensation Plan, to ensure that he or she is eligible to receive bonuses and commissions for particular month
A shareholder, member, partner, manager, trustee, or other parties with any ownership interest in, or management responsibilities for, a Business Entity.
Bonuses achieved for reaching pre-determined ranks in the Compensation Plan. These bonuses may be subject to required timelines and at times will include matching bonuses to uplines.
A shareholder, member, partner, manager, or other party with any ownership interest in, or management responsibilities for, a Business Entity.
The contract between the Company and each Market Partner comprising the Market Partner Agreement, the MONAT Policies and Procedures, the MONAT Compensation Plan and the Business Entity Registration Form (where appropriate), all in their current form and as amended by MONAT in its sole discretion. These documents are collectively referred to as the Agreement.
A corporation, partnership, trust, limited liability company, or other type of entity that enrols as a Market Partner.
The termination of a Market Partner’s business. Cancellation may be either voluntary or involuntary through non-renewal or inactivity.
All MONAT Products on which commissions and bonuses are paid. Starter Kits and Sales Aids are not commissionable products.
This is the volume on which commissions are paid.
The term “Company” as it is used throughout the Agreement refers to MONAT Global UK Ltd.
See “Marketing Organisation” below.
Literature, audio or video presentations, and other materials developed, printed, published and distributed by MONAT to Market Partners.
32 Founder’s Club
Market Partners that are promoted to Market Mentor within one year of their sign up as long as they have signed up in the first year of the company’s business will be recognised as Founders Club Members.
The relationship between Managing Market Builder or higher and another Managing Market Builder or higher, based on Career titles.
All of the Market Partners sponsored below a particular Market Partner, down to the first Market Partner of the rank of Associate Market Partner (AMP) or above in each Downline leg.
The Personal Volume of a Market Partner and each of the Market Partners in the Market Partner’s Group. See the definitions of “Volume” and “Group” above and “Personal Volume” below (Starter Kits and Sales Aids have no Bonus Volume)
All individuals who are living at or doing business at the same residential address, and who are related by blood or marriage, or who are living together as a family unit or in a family-like setting. A household includes, but is not limited to, spouses, heads-of-household, and dependent family members residing in the same residence.
The layers of downline Market Partners in a particular Market Partner’s Marketing Organisation. This term refers to the relationship of a Market Partner, relative to a particular upline Market Partner, determined by the number of Market Partners between them who are related by Sponsorship. For example, if A sponsors B, who sponsors C, who sponsors D, who sponsors E; then E is on A’s fourth level.
Market Partner Activity Report
An online report generated by MONAT that provides critical data relating to the identities of Market Partners, Sales Information, and enrolment activity of each Market Partner’s Marketing Organisation. This report contains confidential and trade secret information which is proprietary to MONAT and is accessible to Market Partners through the Back Office.
The Market Partners sponsored below a particular Market Partner.
Official MONAT Material
Literature, audio or video presentations, and other materials developed, printed, published and distributed by MONAT to Market Partners.
Personal Retail Volume
The total retail value of products sold in a calendar month:
- a)By the Company to a Market Partner
- b)By the Company to the Market Partner’s Retail Customers
- c)By the Company to the Market Partner’s VIP Customers
The Market Partner directly above another Market Partner in the genealogy is considered to be the Personal Sponsor
The total Volume of products sold in a calendar month:
- a)By the Company to a Market Partner
- b)By the Company to the Market Partner’s Retail Customers
- c)By the Company to the Market Partner’s VIP Customers
The title that a Market Partner has achieved pursuant to the MONAT Compensation Plan. “Title Rank” refers to the highest rank a Market Partner has achieved in the MONAT compensation plan at any time. “Paid-As Rank” refers to the rank at which a Market Partner is qualified to earn commissions and bonuses during the current pay period.
For purposes of MONAT’s Conflict of Interest Policy (section 3.9), the term recruit means the actual or attempted sponsorship, solicitation, enrolment, encouragement or effort to influence in any other way, either directly, indirectly or through a third party another MONAT Market Partner or VIP Customer to enrol or participate in another multilevel marketing, network marketing or Direct Sales opportunity.
A website provided by MONAT to Market Partners which utilises website templates developed by MONAT. The cost of the Replicated Website is included in the Starter Kit purchase.
Products and Sales aids shall be deemed Resalable if each of the following elements is satisfied
- a)They are unopened and unused
- b)Packaging and labelling have not been altered or damaged
- c)They are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price and
- d)They are returned to MONAT within one year from the date of purchase
Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued, or as a seasonal item shall not be Resalable
An individual who purchases MONAT products from MONAT but who is not a participant in the MONAT Compensation Plan. A Retail Customer may participate in the MONAT Flexship Programme by registering as a VIP Customer at his or her Market Partner’s MONAT website.
Sales to VIP Customers and Retail Customers. If a sale is made to a VIP Customer or Retail Customer who subsequently submits a MONAT Market Partner Agreement within 30 days from the date of the sale or if an immediate household family member of the VIP Customer or Retail Customer submits a MONAT Market Partner Agreement within 30 days of the sale, such sale shall not constitute a Retail Sale.
The method by which a vacancy in a Marketing Organisation left by a Market Partner whose Market Partner Agreement has been cancelled is filled.
Bonuses received as a result of sharing products with others
Any type of online media that invites, expedites or permits conversation, comment, rating, and/ or user generated content, as opposed to traditional media, which delivers content but does not allow Readers / viewers / listeners to participate in the creation or development of content, or the comment or response to content. Examples of Social Media include, but are not limited to, blogs, chat rooms, Facebook, Myspace, Twitter, LinkedIn, Instagram, Pinterest, Delicious, and YouTube.
A Market Partner who enrols another Market Partner into the Company and is listed as the Sponsor on the Market Partner Application and Agreement. The act of enrolling others and training them to become Market Partners is called “sponsoring”
A selection of MONAT Training Material, product samples and business support literature that each new Market Partner is required to purchase.
These are the bonuses paid on the sales of Market Partners below you. The percentages you are paid and the number of levels you are paid are based on your “Paid As” Title regardless of the titles of the people below you.
This term refers to the Market Partner or Market Partners above a particular Market Partner in a sponsorship line up to the Company. Conversely stated, it is the line of sponsors that links any particular Market Partner to the Company.
Last Revised: 18 June 2022