MONAT Refunds, Returns, and Cancellation Policy

SHIPPING, RETURNS, AND REFUNDS

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed, which will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 5-7 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information.

Return Policy

MONAT is confident that you’ll love everything you purchase from us. We offer a 30-day money back satisfaction guarantee (excluding shipping and handling charges) to all customers and Market Partners. After 30 days, MONAT offers a 90% refund of the purchase price (excluding shipping and handling charges) on the return of all unopened and unused product. We will happily refund the purchase price (excluding shipping and handling charges) of returned item(s) to the original form of payment. Any returns after 90 days from when the customer or Market Partner receives their order will not be accepted.

Items Not Eligible for Return

Please note that we do not accept returns of final sale merchandise or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.

How To Return Your Order

Returns on items eligible for returns are accepted within 90 days of receipt. Items must be returned unopened/unused, in their original packaging. To return product for a refund, you must return the products directly to MONAT and follow the steps listed below:

1. You must first obtain a Return Authorization Number (RMA) by contacting the MONAT Customer Care team at (888) 867-9987 or by email at:
   • US English - CustomerCareUSA@Monatglobal.com
   • US Español - CustomerCareUSA_ESP@Monatglobal.com
   You will need to provide the order number and specify if requesting a full refund or partial refund.
2. Proper shipping cartons and packing materials must be used in packaging the products being returned for replacement. All returns must be prepaid by the Market Partner or Customer. MONAT does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Market Partner or Customer returning the product. If returned product is not received by the MONAT’s Distribution Center, it is the responsibility of the Market Partner or Customer to trace the shipment.
3. The items must be returned to MONAT within 90 days from the date of purchase. Please ship all items to: MONAT Returns
   10000 NW 15th Terrace Doral, FL 33172
4. Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued, or as a seasonal item, may not be returned for a refund.

Receiving A Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less shipping and handling fees.

Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/FPO addresses.

We also ship to Canada, the United Kingdom, Ireland, Poland, and Guam, and we are working on expanding to other countries soon. Please note, not all items can ship to all countries. Non-US shipping eligibility is indicated on the item detail page.

Please note, MONAT strictly prohibits shipments to Freight Forwarding companies.

Shipping Costs

United States:
All retail customers and Market Partners will be assessed the following shipping fees based on order value.

All orders are assessed a handling fee as follows:

For VIP & Retail Customers: Orders of $60 or less: $3.00. Orders of $60.01 or more: $4.49. MONAT charges applicable sales tax on all orders.

For Market Partners: Orders of $60 or less: $4.50. Orders of $60.01 or more: $5.99. MONAT charges applicable sales tax on all orders.

All regular and/or Flexship orders of $69/$84 or more receive free shipping while a Market Partner/ VIP Customer is enrolled with an active Flexship. However, if you cancel your Flexship, you will not receive free shipping on product orders. Applicable shipping charges and sales taxes will be added to orders below this threshold as specified when you place your order.

Taxes

US and Canada:

MONAT charges applicable sales tax on all orders. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Cancellation

VIP FLEXSHIP PROGRAM CANCELLATION

Freedom of Cancellation: Please contact our Customer Care team to opt out of the VIP Flexship Program at any time.

1. Call our MONAT Customer Care team at (888) 867 -9987
2. Chat with us by accessing to your VIP Account www.mymonat.com and click on: Live Chat
3. Email us at:
   • US English - CustomerCareUSA@Monatglobal.com
   • US Español - CustomerCareUSA_ESP@Monatglobal.com

Please note: Once you have enrolled, MONAT will assess the following cancellation fees if you do not complete the minimum lifetime requirement of 3 Flexship orders:

• USD 25 = Enrollment Order only completed
• USD 19 = Enrollment Order + 1 Flexship Order completed
• *VIP Customers who enroll after March 1, 2022 are not subject to cancellation fees.

MONAT Customer Care Hours:

Monday to Friday: 8 a.m.–11:00 p.m. EST
Saturday: 8:00 a.m.–5:00 p.m. EST
Sunday: 8:00 a.m.–5:00 p.m. EST