![\"MONAT-Logos-grey-2_03\"](\"https:\/\/monatglobal.com\/wp-content\/uploads\/2020\/08\/MONAT-Logos-grey-2_03.png\" "\\"MONAT-Logos-grey-2_03\\"")
\n\t30 Day Money Back Guarantee:<\/p>
\nMONAT offers a 30-day money-back satisfaction guarantee (less shipping handling charges).
\nIf, for any reason, you are not satisfied with any MONAT product you buy, you may return the unused portion of the product to MONAT within 30 days for a full refund of the purchase price (less shipping and handling charges).
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SHIPPING, RETURNS, AND REFUNDS<\/p>
\nOrder and Shipping Confirmation
\nYou will receive an email confirmation once your order has been successfully placed, which will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.\n
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\nOrders can take up to 5-7 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information. \n
\nReturn Policy
\nMONAT is confident that you’ll love everything you purchase from us. We offer a 30-day money back satisfaction guarantee (excluding shipping and handling charges) to all customers and Market Partners. \n
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\nAfter 30 days, MONAT offers a 90% refund of the purchase price (excluding shipping and handling charges) on the return of all unopened and unused product. We will happily refund the purchase price (excluding shipping and handling charges) of returned item(s) to the original form of payment. Any returns after 90 days from when the customer or Market Partner receives their order will not be accepted. \n\n
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RETURN & REFUND POLICY FOR MARKET PARTNERS<\/strong><\/p>\n\t\t Product Return Timeframe<\/p>\n\t\t Refund of Purchase Price <\/p>\n\t\t Refund of Shipping and Handling Fees<\/p>\n\t\tMarket Partner responsible for return shipment cost\n\n\n\t\t Order *returned within 30 days after delivery date<\/p>\n\t\t FULL <\/p>\n\t\t NO**<\/p>\n\t\tYES\n\n\t\n\t\t Order returned after 30 days after initial delivery date<\/p>\n\t\t 90%<\/p>\n\t\t\t NO**<\/p>\n\t\tYES\n\n\t\n\t\t Order returned after 90 days after initial delivery date<\/p>\n\t\t NO <\/p>\n\t\t NO<\/p>\n\t\tN\/A\n\n\t\t\n\t\t Starter Kit and\/or Product Pack Order* returned within 1 year after initial delivery date<\/p>\n\t\t 90%<\/p>\n\t\t NO<\/p>\n\t\tYES\n\n\n\t\n\t\t *Could be partial or full order. If the product and\/or promotional order in which the customer purchased is clearly labeled on marketing material that it is non-exchangeable and non-refundable, there will be no refund offered. If the promotional order is clearly labeled that the whole order must be returned in order to receive a full refund, and is not, the customer will not receive a refund.<\/p>\n\t\t\n\t\t **If the Market Partner had a qualifying Flexship order, they will not be charged shipping for their order; therefore, there will be no shipping that will be deducted from their refund.<\/p>\n\n Return & Refund Policy for Retail and VIP Customers<\/strong><\/p>\n\t\t Product Return Timeframe<\/p>\n\t\t Refund of Purchase Price<\/p>\n\t\t Refund of Shipping and Handling Fees<\/p>\n\t\tCustomer Responsible for Return Shipment Cost\n\n\n\t\t Order *returned within 30 days after delivery date<\/p>\n\t\t FULL <\/p>\n\t\t NO**<\/p>\n\t\tYES\n\n\t\n\t\t Order* returned after 30 days after initial delivery date<\/p>\n\t\t 90%<\/p>\n\t\t\t NO**<\/p>\n\t\tYES\n\n\t\n\t\t Order returned after 90 days after initial delivery day date<\/p>\n\t\t NO <\/p>\n\t\t NO<\/p>\n\t\tN\/A\n\n\n\t\n\t\t **Could be partial or full order. If the product and\/or promotional order in which the customer purchased is clearly labeled on marketing material that it is non-exchangeable and non-refundable, there will be no refund offered. If the promotional order is clearly labeled that the whole order must be returned in order to receive a full refund, and is not, the customer will not receive a refund.<\/p>\n\t\t\n\t\t ****If the VIP customer had a qualifying enrollment and\/or Flexship order, they will not be charged shipping for their order; therefore, there will be no shipping that will be deducted from their refund.<\/p>\n\n\n Please note that we do not accept returns of final sale merchandise or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.<\/p>\n Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued, or as a seasonal item, may not be returned for a refund.<\/p>\n Receiving A Refund<\/p> A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less shipping and handling fees.<\/p>\n Order Value<\/p>\n Standard Ground<\/p>\n Up to $129<\/p>\n $7.00<\/p>\n $130+<\/p>\n FREE!<\/p>\n Orders $130 CAD or more receive free shipping, regardless of order type. Note that expedited shipping is offered based on the customer or Market Partner’s location and order total and will be shown during checkout process if available.<\/p>\n All orders are assessed a handling fee as follows: Orders of $80 or less: $2.00. Orders of $80.01 or more: $3.50. MONAT charges applicable sales tax on all orders. <\/strong><\/p>\n MONAT Customer Care Hours:<\/p>\n Monday to Friday: 10 a.m.-7:00 p.m. EST<\/p>\n\n","protected":false},"excerpt":{"rendered":" MONAT Refunds, Returns, and Cancellation Policy 30 Day Money Back Guarantee: MONAT offers a 30-day money-back satisfaction guarantee (less shipping handling charges). If, for any reason, you are not satisfied with any MONAT product you buy, you may return the unused portion of the product to MONAT within 30 days for a full refund of…<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[],"tags":[],"class_list":["post-55365","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t
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\nItems Not Eligible for Return\n\n
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\n How To Return Your Order\nReturns on items eligible for returns are accepted within 90 days of receipt. Items must be returned unopened\/unused, in their original packaging. To return product for a refund, you must return the products directly to MONAT and follow the steps listed below: \n
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\n1.\tObtain a Return Authorization Number (RMA) by completing the Returns Web Form<\/a>
\nOr by contacting the MONAT Customer Care team at (833) 750-4880 or by email at:\n\n
\n2.\tProper shipping cartons and packing materials must be used in packaging the products being returned for replacement. All returns must be prepaid by the Market Partner or Customer. MONAT does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Market Partner or Customer returning the product. If returned product is not received by the MONAT’s Distribution Center, it is the responsibility of the Market Partner or Customer to trace the shipment.\n
\n3.\tThe items must be returned to MONAT within 90 days from the date of purchase. Please ship all items to:
\n\n\n MONAT Returns
\n 135 Sparks Ave., Toronto, ON M2H 2S5\n
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\nPlease note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.\n
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\nWhere We Ship
\nWe currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories.
\nWe also ship to Canada, the United Kingdom, Ireland, Poland, and Guam, and we are working on expanding to other countries soon. Please note, not all items can ship to all countries. Non-US shipping eligibility is indicated on the item detail page.
\nShipping Costs
\nCanada:
\nAll customers and Market Partners will be assessed the following shipping fees based on order value. \n
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\n\n Taxes \n Canada:
\n MONAT charges applicable sales tax on all orders. Taxes are calculated according to shipping destination and itemized on the Order Summary page.\n \n
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